Change of service without a word
Very concerning business practice of trying to charge me with new invoices two years after closing my account and leaving Hungary They don t seem to have any control over their internal processes and have previously sent me an email confirming I have zero outstanding bills only to then send me a new email claiming I have outstanding bills to pay threatening to get a debt collector involved or to take legal action They have no leg to stand on either way but I recommend anyone considering using them to do their future selves a favour and take your business elsewhere Terrible experience
bwonghw
N/A
As a consumer
Vodafone Hungary had bought out UPC about 18 months ago and I had practically nothing but hassle from them Multiple billing no communication about overpayments useless installer having to call them back 3 times etc etc Still as I live in a tiny village their landline TV and internet service is the best I can get here so we went for it And this week they have taken off the facility of receiving channels in their original language so my poor husband who speaks no Hungarian is stuck Why they did it is not clear but there is nothing but sharp practice in abolishing a service we had without notice My advice do not buy their services unless you really have no alternative
Edoardo Mascheroni
N/A
Lack of professionalism and no customer support
As a consumer I unfortunately cannot recommend this telecommunications company due to their consistently poor quality of services In my experience their service has been nothing short of frustrating and unreliable Moreover their customer service is not much better When I have contacted them to report issues or seek assistance I have been met with long wait times unhelpful representatives and an overall lack of concern for my issues I feel that I am not getting my money s worth with this company and would strongly advise others to look elsewhere for their telecommunications needs Overall I would not recommend this telecommunications company due to its poor quality of services unhelpful customer service and lack of competitive pricing
Fentyz
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They dont even listen to you
As we are leaving Hungary I called yesterday the hotline to terminate our contract I managed to get a call back from an English speaker She confirmed to me that as we both agreed during the call that the lines will be terminated on May 13 Until then that was perfect Around 10am this morning our lines were terminated We are then left without a phone and we cannot place any calls The funny thing is that I contacted Vodafone stating my issue answer from then call the 36707001270 or email an address I sent an email and I can expect an answer within the next 30 days Very bad experience I do not recommend consumers to go with Vodafone I do recommend Vodafone to hire reliable and decent english speakers
Mauro Farina
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Terrible network experience and service ever in life
They dont even listen to you Always catch the wrong address told you they cannot resolve the enquire until you insist many times Worst experience ever
Jose Alcaparra
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Hong Kong Visitors buy SIM card in Vodafone Budapest
I would have loved to give a negative rating than 1 if it was possible Such a terrible service no response to emails calls despite of promising call backs every time we call Used to have very minimal issues during the first 1 year and then the drops started However we kept on ignoring the internet drops since we were not too bothered about it then Towards the end of 2nd year we realized that we had done the worst mistake ever by choosing Vodafone Hungary 7 to 8 drops an hour with no response to our complaints And then a fellow was sent over to the house to check cables router junction box etc Wanna know what he did Just did a router reset confirmed things would all be good from now on seriously what the heck I ve been a techie all my life and am damn sure that this happens cuz of 2 possible issues 1 A worn-out router or 2 Cable issues So we went with the complaint yet again this time to the Vodafone centre and we said we want to cancel and to my surprise the Vodafone agent One of the best customer service I ever received told me to discontinue this service and go for Telekom as Vodafone uses Telekom cables in our area Didn t think twice went to the Telekom store and took a subscription straight away cancelled the Vodafone one the next minute and we lived happily ever after
Leonidas Pekka Kambiselis
N/A
They are thief and will try to steal
We were from Hong Kong visiting Budapest in Sept 2023 Out of data we visited a Vodafone shop in a mall A woman staff gave me a leaflet in English which explained the service products they provided In particular the leaflet suggested that customers could obtain a SIM card free of charge and top up their account in any Vodafone shops However I was requested to pay 1500 HUF for the SIM card I did not want to argue because I was in need of data badly Having bought the SIM we tried to top it up in vain Messages sent to my phone was in Hungarian We had to go back to the Vodafone shop again Later on a second woman staff who attended to us however rejected our request for top up in shop and instead told us to go to a newspaper stall nearby to do that We were quite desperate because we did not speak Hungarian and did not know how to locate the stall When asked why the leaflet was saying different she very rudely said she could just give me a new leaflet conforming to what she said Then without asking for my permission she snatched the leaflet from my possession and attempted to tear it apart I stopped her and told her her service sucked She asked me not to yell at her like I was the one who committed a wrongdoing against her I had never met people in the service industry like that EXTREMELY POOR customer service What she said was DIFFERENT from leaflet in black and white The owner of Vodafone might wish to know whether his her staff was doing what she was supposed to do The woman keeper in the newspaper stall was another bad experience Both were women It seemed some Hungarian women were racist against Chinese I will NEVER ever buy from Vodafone for sure More I will NEVER visit Budapest again Prague was a MUCH BETTER experience People in Prague were very polite landscapes in Prague were scenic like a picture
MR A KUTI
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Worst wifi ever srsly
They are thief and will try to steal your money in every possible way
Catherine
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Very bad customer service
I just signed up for a home internet subscription but the internet isn t working I called twice for support the agents promised to call me back but they didn t On the third call I requested the intervention of a technician who they refused to send Rude and unprofessional operators
Marina Trocin
N/A
Kriszta employee from Vodafone Gyula
Kriszta employee from Vodafone Gyula selling contracts on everything and no good to speak about service coverage Made us a contract for XXL plan and ended up being a nightmare can t even work with the router they sold us saying it is the only one they have Now we need a new router and she only sell it if we do a new contract even though we already have a contract
