Voila Reviews

Unreliable

My order was cancelled three times because my credit card companies assumed the charges were fraudulent Each time I rectified the situation with my credit card company but wasn t able to rebook my original pick up slot Customer service was unable to manually correct the issue Very frustrating experience when you are expecting to have groceries

Woke me at at 6am on a saturday

Woke me at at 6am on a saturday delivering to my lazy ass neighbour

Frustrated with disrespect expired groceries ignorant call takers and lost money

I have been a Voila customer for quite a while out of necessity health problems I am frustrated with the inconsistencies and lack of respect They tell you to call if you are not satisfied then proceed to give you the third degree Treated like a dog today Like usual groceries came in ready to expire in two days Can t use them Approximately 35 worth out of the 200 total First guy put me on hold twenty minutes and didn t come back to the phone Second guy jerked me around and refused to give full refund for expired and damaged products Third lady lousy ignorant attitude Over an hour and three different people on the phone no resolution I have spent thousands and thousands of dollars and they treat me like dirt Done Don t know where I ll go but can t take the disrespect high prices and lost groceries every week

ID Policy Not Transparent

Created an account under my name and ordered some groceries for my grandma Upon arrival the delivery driver refused to give her the groceries because I wasn t there to provide ID I contacted customer service they said that s their policy and there s nothing they can do The driver left with my groceries and I still haven t been issued a refund

Just received my order

Just received my order The bottom fell out of 2 of the bags Why because of the moisture from the thoroughly rotten peppers I offered pictures but they don t want them Absolutely disgusting mess Their answer was sorry we will refund the peppers in 2 days we can t deliver a replacement now I need to go to the grocery store for peppers Might just as well have done my own shopping but I have this service since I am a senior and grocery shopping is difficult I think I need to try a different service

Voila refuses to accept payment for

Voila refuses to accept payment for groceries at time of sale like every other business in the world You check out but your groceries aren t paid for yet Ridiculous They like to charge your card often days later when you are sleeping This has caused incredible problems delays spontaneous cancellations ruined parties credit card issues and completely unnecessary and avoidable difficulties be forewarned and yes i have spent hours on the phone with both voila and mastercard terrible system dare i say- the worst

I am a senior therefore free delivery

I am a senior therefore free delivery Have mobility problems and on 2nd floor walkup therefore Voila brings right to my 2nd floor saving me carrying my groceries up 2 flights of stairs Voila has Longo products which are superior quality Yes there are better prices elsewhere but I can stay home have free delivery No transportation cost which is not cheap Always on time They call me just before arrival All drivers have been very well mannered I recommend Voila I always choose to tip because of 2 flights of stairs Thank you

BEST GROCERY DELIVERY SERVICE EVER

Over the past year I have used voila ca as our IGA delivery service I previously used Metro Their website IS MUCH EASIER to navigate and our delivery always delivers in the 1 or 2 hour time frame The people who pull your groceries pull like they are shopping for their own family -Joe Sunseri