Volkswagen Reviews

The worst after sales support and quality

The worst after sales support I have ever seen My VW Tiguan Allspace has had well over 10 warranty issues from leaking sunroof failing computers electronic issues air-conditioning leaks to complete failing of the gearbox mechatronics unit Twice the car needed weeks of waiting on diagnostics and repairs The parts for the gearbox took 6 weeks

Appalling after sale service

My last 3 cars have been Volkswagons I love the cars but after sales service and care is appalling Never a return call despite leaving numerous messages

Worst experience with Volkswagen

Worst experience with Volkswagen They are selling faulty vehicles and make customers to keep visiting Dealership and waste time Worst decision to buy any Volkswagen vehicles

Apart from a 1000 service

Apart from a 1000 service car not washed I got given a A4 paper when I asked about downloading new map preferences as they were outdated I asked for a tyre rotation from fronts to rear as the front had worn unevenly on the inside I was looking at replacing the rears which would or should have gone to the front and they gave me excuses why they weren t done The mechanic who did the alignment did not speak to me when I asked Brighton poor service

VW Australia is suffering from the Boeing Airplane crisis

VW Australia is suffering from the Boeing Airline syndrome The well paid CEO is disconnected from the coal face of customer care They are too focused on profits and sales Their customer care less seems to be located in the Phillipines according to a phone operator who was one of many who could not understand my problem and safety concern I n now at day 115 since my car become too dangerous to drive and has been close to 40days in the care of various Vw franchises seven tow trucks later who are also upset with Vw lack of concern Find out about Vw poor aftermarket before buying your next vw

DO NOT BUY A VOLKSWAGEN VEHICLE

DO NOT BUY A VOLKSWAGEN VEHICLE Purchased a brand new Amarok Aventura in late March and had nothing but problems since Car has been in multiple times for repair half the issues they cannot diagnose or replicate photos and video evidence provided 6 month lead time for replacement faulty parts trim and tub liner I now have a 90 000 unsafe and unreliable vehicle due to the multiple sensor faults park brake failure park distance control malfunction etc that they cannot diagnose BE WARNED - If you have multiple issues with the vehicle they cannot diagnose or repair you will have to deal with an OVERSEAS CALL CENTRE The dealership will not assist you You will have to deal with the service centre then the overseas call centre then it goes to an internal team for assessment that no one can contact nor will they call you When you are purchasing the vehicle the staff are fantastic and the service is excellent However the after sales service is ridiculously terrible when you have a significant issue The service centre staff have done their best and put the extra miles in but they still cannot rectify the issues An exchange has been requested multiple times as the vehicle is a lemon this has been going on since May 2024 and still no progress

Appalling problems with Tiguan and no action from VW

I have a 2017 Tiguan that has had the most ridiculous number of significant problems that started 2 years from when I bought it brand new The problems include keys that have failed resulting in new keys being issued from Germany on 5 occasions the park pilot failing the rear camera not working the water pump being replaced 3 times and the mechatronic unit being replaced The car is a lemon VW have done nothing in response to a formal complaint made through their complaint process months ago and have not responded to my letters to the Head office a month ago Today one of the newly issued keys in September from Germany failed again Am disgusted and would not recommend anyone buy a VW if this is the way they handle their cars that are clearly not fit for purpose

VW concerned with reputation only not customer service

How convenient literally 1 minute after I posted this review I receive a phone call from VW complaints apologising for the delay in responding to me VW is clearly enormously concerned with their reputation but not remotely concerned with customer service until their reputation is brought into question

Ongoing gaslighting from VW Australia

Ongoing gaslighting from VW Australia to a long history of major issues with a defective car that is not fit for purpose I lodged an official complaint with them in August wrote to Head Office in October and this is what I get in reply last week after yet another key failure from the 5th newly issue key from Germany We apologise for this experience and this is not something we want you to have Rest assured that we will get back to you on 2 12 for an update What a joke Suffice to say there has been no response and today is 2 12