Based on authentic user experiences
Ingrid
6727 reviews
N/A
5 months ago
VOLT SWEDEN HAS THE WORST CLIENT SERVICE SUPPORT
I bought a pair of leather gloves on 20th january as a Christmas present The product was in bad condition it s broken has a hole I wrote to them 28th december to fix the situation they answered 4th january giving me options on how to fix the problem I answered that I couldn t go to any of the boutiques and didn t want a new product only my money back They never answered back I had to write to them on the chat 11th january if not they would have never contacted me back On the chat they told me they were gonna forward the email the one I sent 4th january to the department in charge of that kind of cases and that they will contact with me as soon as they have an answer about my case As nobody contacted me I contact them again by chat 14th january they told me they were gonna send me the return label by post asap so I could send back the product and get my money back Today is 20th january and still haven t got the return label I contacted them again today asking about when I m gonna get the return label and also ask for a tracking number so I could track it and they answered and I quote I think in the biginning of next week No we do not have a tracking number If I don t write to them to ask for updates about the problem they would NEVER contact me The worst thing is that - according to what they told me on the chat- it will take up to 20 days to get my money back after they receive the product Here in Sweden I have never had these kind of problems with other brands e-commerce etc but VOLT SWEDEN HAS THE WORST CLIENT SERVICE SUPPORT
Callum Hussain
6727 reviews
N/A
5 months ago
I placed an order in the 20th march
I placed an order in the 20th march I ve rang them several times message them on tik tok They still haven t replied to this day Spent 100 and they won t reply to my email won t answer the phone Won t answer on tik tok even though they are still posting videos to this day Now I m down 100 Service had been nothing but a joke
Micke
6727 reviews
N/A
5 months ago
Do not shop there
Do not shop there I ordered a sweater with in store pickup in Sthlm while their website says the product will be available in store to collect within 1h I arrived to the store 6 hours later after ordering and the store was not even aware of my order worst it has been 3 weeks now and I still have not received any notification from the store to collect the product I ordered and paid for I contacted their Customer Service to cancel my order and refund me money 2 weeks ago and until today they keep repeating to me that they cannot cancel my order because they cannot contact the store Dysfunctional company I am reporting this company to Konsumentverket watch out