Voltmusicstore Reviews

DO NOT BUY FROM THIS STORE

At first they lost my order which sat unattended for two weeks When I contacted them about the delay they asked me to pay 140 euros extra for the studio monitors At this point I asked them to cancel the order and remove my account information as per EU GDPR regulations In the latest reply they asked me if I have any IT or Python experience as they don t know how to do that themselves STAY AWAY

Just stay away

My first experience was actually rather good Very good price online shipping took some time but for a good price I can wait some time So I placed a second order with confidence Item was listed as In stock shipped next day so I placed the order with good hope A week went by and no notification I contacted customer service and again one week later they replied that it was an error on their side that they did not have the item in stock My options wait at least 2 weeks or get a refund I opted for the last one One week later still nothing from their side so I opened a case with PayPal and send them a mail Ah yes cancellation received money will be refunded in 3-5 days -item is still listed as in stock shipment next day seems like false advertising but yeah 14 days later still waiting on my refund escalated to PayPal and opened a case with the bank to get things sorted out because don t expect any help from them So you can order here if -you don t have an urgent need for your product -purchase via protected service Paypal Mastercard and not wire transfer because you NEED guarantiee-don t expect any communication from your seller-you re feeling lucky and want to gamble on getting a good deal

Disappointing service

I ordered an item on December 30th and have yet to receive it 21 days later Despite multiple attempts via phone email and text I have not received any response regarding a refund This experience has been extremely disappointing I initially wanted to support a local shop but unfortunately this situation has proven otherwise

Articles most likely not in stock

No communication from them when there might be supply issues articles shown as being available yet they update the shipping time as often as their underpants Voice Mail always full not reachable via phone Contact via whatsapp does reply with prewritten texts and won t engage in your request edit problem got solved in the end however the online shopping experience remained questionable

Very Bad Experience

For a long time I thought I might not get the device I ordered with the money gone I ordered a device labeled in stock - same day delivery I received it a month later The communication was more than bad including insults directed to me I had to fight for getting my right and finally succeeded after telling them I would inform local police Now that I had a problem with the invoice due to tax authorities they declined to help me with that claiming it was not possible for them to help But of course it is as other companies who I had the same problem with DID help out Never again this store

Nice local shop with great prices

Good to have a music shop around town especially since they have brands like Noise Engineering Eric Synths Soma etc in the shop Got my Pulsar 23 limited edition here which they ordered for me directly at Soma

Very good service

So I ordered a Steven Slate Raven Core Station and a Raven Sidecar It should heve been in stock but unfourtuatly it wasn t Mitchell an employee or maybe the owner of the shop was of great help and kept me informed about the status of the shipping It was not his fault that the shipment took much longer than expected Although I mailed him many times about the shipment because I was unpatience he always was very nice I would order there again for shure I ve never experient such a good sevice before