Vonmaur Reviews

Your customer service went from a 10 to

Your customer service went from a 10 to a 2 Changing your return policies without notification is not acceptable Short term gains and long term losses I will now go elsewhere Twenty year plus loyal customer gone

I used to be a faithful Von Maur

I used to be a faithful Von Maur shopper for 10 years Loved store customer service return policy Now all went down the drain Return policy was changed not just going forward but if you are trying to return a new item with tag and receipt from last year you get a store credit but you CAN T use it when you shop online because their system doesn t accept store credit anymore

The best store ever just became like

The best store ever just became like every other cookie cutter store They must be closing since final sales policy has been instated Even dollar stores don t have final sales I called to see if my local store could request the item I was interested in so I could try on and I was told no They just lost a weekly shopper that rarely went a week without purchase

The store has adopted a silent policy

The store has adopted a silent policy to steal from non suspecting customers I bought a shoe at the Fort Wayne branch and after trying at home indoor it caused me terrible back pain I returned and when the associate heard it had been worn stated it cannot be returned I spoke with the manager and she told me the policy had changed If the item is worn it can t be returned I asked for the new policy and the only she showed me was one stating item with a receipt can be returned for full refund within 90 days those without a receipt can be returned within the same time line for store credit I bought the shoe within the last week and was not offered the full refund nor the store credit This store is out to steal from you I left the shoe in their possession because as far as am concerned if they take the money they should also have no problem taking the shoe as well

I used to love shopping at Von Maur

I used to love shopping at Von Maur - not anymore I am not pleased with the change in the return policy what I am referring to is when they reopened after COVID-19 At first they didn t take returns then they changed the return policy without notice The return policy was you could return and get refund with a receipt and without if you had a Von Maur charge which I do When I went to make returns I was issued a merchandise credit I would say 50 of my returns went well however there were two associates who treated me like I was committing a crime - even though I had a receipt for my returns One in particular the manager in the lingerie department in the Cedar Falls store had a major attitude and when I asked her to write the dollar amount of my merchandise credit on the card she refused and handed me a pen to do it myself WOW Amazingly rude I had always enjoyed shopping at Von Maur but now I have to say I no longer feel this way There are plenty of other stores that appreciate my business and who have a more ethical approach to return policy s I would also like to note that I searched Von Maur s return policy on their website and found no updated information about the change in their return policy However they have now changed it as of August 1 2020 90 days with a receipt

Really Von Maur

I ve been a loyal customer for 20 years In 2019 2020 this family owned department store has changed for the worst What has made me a loyal customer all these years is GONE I even moved to California and continued my loyalty to the midwestern store until the following occurred First they changed the minimum amount you must spend to receive free gift wrapping from 0 to 10 AND changed the types of wrapping offered from a noteworthy array of amazing options to THREE- white blue or red Secondly in August of 2020 they changed their return policy You may no longer return or exchange items that are more than 50 off What the heck Third as of November 2 2020 customers who want to purchase sale items online MUST PICK UP AT A STORE Some customers can t or won t purchase a 100 pair of jeans until they re marked down to 50 or 25 and that is COMPLETELY normal I mean really Von Maur During the pandemic you insist we all show up in person And for those of us that don t live near a store with inventory Shall we fly to the Midwest to get a good deal I mean we could always You call one of the 40 stores and have them check inventory purchase items and get them shipped as I was advised today but really Von Maur And not one single Von Maur employee has the ability to search available inventory Is this the Stone Age Are you really telling me that you expect your customers to call 40 stores to purchase items for shipping simply because they are on sale You know what Have your store I ll shop at Nordstrom Macy s Bloomingdales etc from now on And for the record whoever you hired that has made these RIDICULOUS policy changes has most definitely ruined your reputation and caused lost sales Good luck keeping your doors open

Terrible experience will never shop

Terrible experience will never shop here again period the manager Emily in victor ny ruined that for the company

Poor experience

Poor experience Longtime customer I will no longer be shopping with Von Maur

Von Maur ships via UPS Sure Post

Von Maur ships via UPS Sure Post Cheap No matter how pricey the item they do NOT put it in a box It goes in an envelope UPS turns it over to the U S Postal Service for delivery with all the Post Office issues - Out for Delivery 6 days ago and still NOT DELIVERED Order from another store who doesn t use the CHEAPEST shipping method