Vortexoptics Reviews

Outstanding service and caring for the

Outstanding service and caring for the customer Yes I worded that the way I did because they took it above and beyond I had a squib load on a factory round back at the end of 2023 I was in the process of a double tap drill so I did a follow-up shot before I realized the recoil from the first round wasn t right This caused a catastrophic failure of my rifle causing damage to everything including me and the Vortex Razor HD gen 2 1x6 While I was trying to take this up with the ammo company I had to reach out to vortex for what I suspected was a confirmation that they would not cover the damages I WAS WRONG They acknowledged the damage and that I put no fault on them and that i was just reaching out for legal reasons for the ammo company They not only stood behind the product they are working with me to replace it with a new model optic since they no longer make the Gen 2 scopes They are allowing me time to research the options presented to me giving me the information I have requested and have not rushed me at all I could not ask for more from a company and without their knowledge I happen to be in the process of replacing several other optics due to a long-standing brand no longer making scopes If you know you know and they just made my selection on brands easier I am not done with this interaction yet but with a service like this I can t see what would or could go wrong at this rate Oh and to add to it this is in the heart of the Christmas season keep it up

I saw the light

I needed a pair of binoculars as my 30 year old pair coupled with my 60 year old eyes were just not working well My son worked at Dick s Sporting as a part time job and suggested I buy a pair of Vortex binoculars He suggested a pair and I purchased them It was as if I had had cataracts removed from my eyes when I used them for bird identification the first time Incredible Fast forward to a year or more later My wife and I were out on our boat and we always try to be careful but to my dismay I saw a scratch on the lens of our binoculars I was heartbroken as I thought that we d need to purchase another pair or pay to have them repaired and be without them for a period of time here s the best part Wait for it My son said the VIP warranty would cover even a bone head mistake like ours What Really Longer story short we sent them back and they happily fixed them free and sent them back fast This company could teach a master class on customer service and customer focus Unbelievable company and wonderful experience If you are contemplating the purchase of high quality optics you need to buy VORTEX Great product people and a superior experience

Kind of just blew my mind

Kind of just blew my mind Dropped my scope and busted it internally I was just honest and told them they told me to send it in They paid the shipping mind you And they sent me back a brand new scope I just became a vortex customer for life Remember this was my fault not the fault of the scope Incredible All of my friends will hear about this as well

MY SECOND VORTEX BUY WITH CONFIDENCE

I recently purchased a Vortex Crossfire II 2x7x32 22 rimfire scope WOW was my first impression and I doubt that will change The optics provide a bright crisp and clear image This scope is on par with any Leupold I own The reticle is superb The power ring moves smoothly and easily not too hard and not too easy The finish is excellent It is a far greater value than the price would lead you to believe I am so pleased that I chose a Vortex again One thing I will note though the ocular end of the scope is quite large It required high rings to clear the bolt of my Marlin 22 magnum This is not a fault just a note BUY WITH CONFIDENCE

Outstanding warranty

I just received a brand new binocular from Vortex without cost because my old binocular was damaged Cheers from a happy costumer

I had red dot for about 5 year it

I had red dot for about 5 year it started not to hold zero called vortex the next day I got a return label then they it wasn t repairable so that upgraded I got a red dot they next now that s service now that how a warranty should be thanks Mike

Consistently excellent customer service

When a company consistently exhibits great customer service they deserve to be recognized by their customers Twice I have reached out to Vortex customer service for minor replacement parts one of which was my fault--lost turret caps and in both cases Vortex responded quickly and sent replacement parts at no charge even after I offered to pay for the items I lost Really a great example of a company that cares about taking care of their customers and they ve earned my future business as a result

I was very impressed with Vortex

I was very impressed with Vortex warranty Their response time was great and they returned the binoculars fixed faster than anticipated I will definitely look to buy other optics made by Vortex