Vpo Reviews

Very lengthy delivery time Old stock

Very lengthy delivery time Product was OLD stock different from same product now Cannot return because I removed tags before realizing old stock Customer service indicates I should know it is old stock because it was on sale How I asked them She told me SKU was different from newer stock Try Altitude Sports from Montreal Quick shipping and good customer service

Hard to tell what size you are ordering

I ordered the wrong size of pants because vpo had them listed in European sizes not Canadian or US sizes This is a Canadian site There was no distinction or notation It cost me 20 to return no free returns I was trying to support a Canadian business should have gone straight to the manufacturer s site they listed the correct sizes and have free returns

Avoid

Avoid Sold something not in stock Waited forever Now they say the shipment was declined not even in my city DO NOT BUY from this unethical seller

You have to pay for returns

You have to pay for returns I had to pay 40 dollars plus to return a backpack Don t order from this company

DO NOT PURCHASE

DO NOT PURCHASE Well over 30 days since my order was shipped Alerted seller twice nothing received and they ignore every word of my emails and give back a response to say its everyone s fault but there s Beyond unprofessional

Shop elsewhere folks

This company does not accept free shipping returns You must pay your own shipping back They will never update you about your return and will even put it back into their own system but neglect and take your time processing your return Never again will i buy or recommend this company So many other options out there folks Free shipping and all Shop at MEC or SAIL instead Free shipping returns Horrible customer service Generic replies

Excellent seller

I live in Nelson and before I head into the mountains I stop here I can get everything I need before I go into the backcountry in one place I have also rented backcountry gear like transceivers when heading for a pow day with friends who don t own one Friendly staff and a huge high-quality selection make this one of the best backcountry outfitters in Western Canada

Great Customer Service

Before I ordered a RAB downpour jacket from VPO I sent them an email asking if I could receive it within 2 weeks they replied within an hour that there should be no problem so I ordered it They shipped it the very next day via Purolator ground from BC to Quebec and I received it within a week I just wish their site would just show if the item really is in stock will ship within 2 days rather than estimated arrival in BC I wasn t sure if that was their arrival date or the customer s In fact it seems that if your size and color are shown it s in stock But that s it This is the only online store that had my size in the color I wanted So I m very happy with my experience with VPO And free shipping over 49 Very good legit seller