Vpost Reviews

vPost needs bucking up

I was wondering why vPost had such poor reviews Now I know First the the SingPost app needs to be smarter It keeps introducing you vPost after you have signed up And it loves to log you out when you want to retrace It s a frustrating app that forgets about customer experience Second each item shipped costs 4 per 0 5kg plus fuel charge which is 0 70c from Malaysia Tax is separate You have 1 month to bundle your items together for shipping I bought one cheap item costing 1 from ShopeeMY to try out the process and later 2 more items to be shipped together Surprise Each item is charged separately Oh there s only a 2 to 3 discount for bundling So for my 3 items it s 4 fuel charge X3 Why is fuel charge charged 3 times when the bundle involves only one shipping to the same address It s a policy I was told How about my discount for first time user Look for the promo code in the emails which I couldn t find And there are time restriction on the promo code I was told By that time I just want to get over it By the way the staff on the helpline were very patient The system and policy and management need upgrading But does SingPost care so far

Item lost in the US warehouse

They can t locate my item in the US warehouse and didn t want to pay me the cost of the product that I bought

Really the worst service

Really the worst service Their FAQs describe a shipment aggregation service When my 2 packages arrive at the same time on the same day to their warehouse they insist that those will be charged under 2 shipments and that s their policy What a scam

Extremely bad experience

I didn t know Vpost has become such a horrible company until last week I made an order and had proof of the parcel being delivered to the VPost warehouse Looking at all the other reviews I faced the same issue of calling the customer service them sending me an email me providing all the screenshots of the delivery receipts and them saying they will escalate but never get back to me I suspect vpost staff eating the parcels for themselves or trading it off

New Warehouse Address Failure Customer Service Stops Responding

vPost recently moved one of their USA warehouses and had the address changed I sent 4 packages there 3 of which were deemed undeliverable by the local post office due to the weird address format These 3 packages were returned to sender This caused me a lot of stress and hassle I contacted vPost about this and they just said it s not their responsibility but that of the US postal service This is despite their new address being missing the keyword suite that is found in their other addresses so far that explains the second address line to the post office Mr Jordan from vPost then just stopped responding when I asked if they were going to do anything to ensure the issue doesn t persist

Horrid experience

Horrid experience

Just send 50 gm of golf grips 3 pc

Just send 50 gm of golf grips 3 pc from Japan to Singapore and they charged based on 1 5 kg Charging more than DHL service Will never use this Vpost service again

Avoid Using vPost Don t Trust their FAQ

Avoid using vPost at all costs It s clear they don t take customers feedback seriously I posted a negative review a week ago and warned them that I would continue sharing my bad experience This is the first time I ve felt compelled to write such a strong review about a company Here s what happened My package is stuck at their US warehouse because they claimed it s a restricted item even though it wasn t listed in their FAQs about prohibited items If I had known this I never would have sent the package I even double-checked the list of restricted items with the Singapore Police Force to be sure Whenever I contact their helpdesk I only get a generic response like still checking with the warehouse or relevant team Thankfully my item isn t of high value but I am determined to see this through The way they conduct business is unethical and I am prepared to escalate this to CASE if they don t resolve it promptly