


The World of Endless Overseas Shopping Starts Here vPost
Based on authentic user experiences
Bea Tang
6727 reviews
N/A
6 months ago
Inaccurate parcel weight
Was charged high freight costs for 6kgs item but it arrived I weighted it as 2 38kgs This will be the last time that I use Vpost
Christina
6727 reviews
N/A
6 months ago
I was charged for 55 for 1 bag from US
I was charged for 55 for 1 bag from US as they repacked my item and placed it in a big box which is 60x60cm box I informed them about it but they denied as they said they packed as it is even the waybill sticker was not in the new box but the following items i noticed that they packed in a bigger box again and this time 2 boxes inside they placed it into 1 box but overly big box again As usual was charged way more than it shd be Since January even after the increase the items became slow The fast delivery before were over Now we paid more and we received the item way slower than before I received a notif that the items were shipped alrdy since 30 Jan Now still no traces of it arriving here in SG It s been 14 days
Zenith
6727 reviews
N/A
6 months ago
vPost needs bucking up
I was wondering why vPost had such poor reviews Now I know First the the SingPost app needs to be smarter It keeps introducing you vPost after you have signed up And it loves to log you out when you want to retrace It s a frustrating app that forgets about customer experience Second each item shipped costs 4 per 0 5kg plus fuel charge which is 0 70c from Malaysia Tax is separate You have 1 month to bundle your items together for shipping I bought one cheap item costing 1 from ShopeeMY to try out the process and later 2 more items to be shipped together Surprise Each item is charged separately Oh there s only a 2 to 3 discount for bundling So for my 3 items it s 4 fuel charge X3 Why is fuel charge charged 3 times when the bundle involves only one shipping to the same address It s a policy I was told How about my discount for first time user Look for the promo code in the emails which I couldn t find And there are time restriction on the promo code I was told By that time I just want to get over it By the way the staff on the helpline were very patient The system and policy and management need upgrading But does SingPost care so far
Carolyn
6727 reviews
N/A
6 months ago
Item lost in the US warehouse
They can t locate my item in the US warehouse and didn t want to pay me the cost of the product that I bought
Moe Myint
6727 reviews
N/A
6 months ago
Really the worst service
Really the worst service Their FAQs describe a shipment aggregation service When my 2 packages arrive at the same time on the same day to their warehouse they insist that those will be charged under 2 shipments and that s their policy What a scam
Ed Lim
6727 reviews
N/A
6 months ago
Extremely bad experience
I didn t know Vpost has become such a horrible company until last week I made an order and had proof of the parcel being delivered to the VPost warehouse Looking at all the other reviews I faced the same issue of calling the customer service them sending me an email me providing all the screenshots of the delivery receipts and them saying they will escalate but never get back to me I suspect vpost staff eating the parcels for themselves or trading it off
Lim ChungJiang
6727 reviews
N/A
6 months ago
New Warehouse Address Failure Customer Service Stops Responding
vPost recently moved one of their USA warehouses and had the address changed I sent 4 packages there 3 of which were deemed undeliverable by the local post office due to the weird address format These 3 packages were returned to sender This caused me a lot of stress and hassle I contacted vPost about this and they just said it s not their responsibility but that of the US postal service This is despite their new address being missing the keyword suite that is found in their other addresses so far that explains the second address line to the post office Mr Jordan from vPost then just stopped responding when I asked if they were going to do anything to ensure the issue doesn t persist
michelle jones
6727 reviews
N/A
6 months ago
Horrid experience
Horrid experience
Emily Tan
6727 reviews
N/A
6 months ago
Just send 50 gm of golf grips 3 pc
Just send 50 gm of golf grips 3 pc from Japan to Singapore and they charged based on 1 5 kg Charging more than DHL service Will never use this Vpost service again
Dylan Lee
6727 reviews
N/A
6 months ago
Avoid Using vPost Don t Trust their FAQ
Avoid using vPost at all costs It s clear they don t take customers feedback seriously I posted a negative review a week ago and warned them that I would continue sharing my bad experience This is the first time I ve felt compelled to write such a strong review about a company Here s what happened My package is stuck at their US warehouse because they claimed it s a restricted item even though it wasn t listed in their FAQs about prohibited items If I had known this I never would have sent the package I even double-checked the list of restricted items with the Singapore Police Force to be sure Whenever I contact their helpdesk I only get a generic response like still checking with the warehouse or relevant team Thankfully my item isn t of high value but I am determined to see this through The way they conduct business is unethical and I am prepared to escalate this to CASE if they don t resolve it promptly