


VRAI Created Diamonds: Made-to-Order Engagement Rings & Fine Jewelry
Based on authentic user experiences
Vincent Armentano Jr
6731 reviews
N/A
11 months ago
Fantastic product and service
I cannot recommend purchasing from Vrai enough I ve purchased from Vrai on two occasions now the first time being in December 2021 when I purchased an engagement ring matching necklace and earrings for my then fianc and again now in 2024 as I am buying her a matching tennis bracelet to complete the set for our first anniversary When I was buying the engagement set I had tremendous help from their sales associate Queena who helped me decide on how to find the best options within my fianc s preferences of a pear stone and how to make the most of the full set I decided I wanted to purchase in addition to the ring That support looked like multiple zoom calls with brainstorming from Queena and feedback on my plans in each I also want to highlight that Queena was very conscious of the budget I told her I had in mind which was something I really appreciated When buying the bracelet more recently I had a few different ideas in mind and I worked with a different sales associate Sarah Marks to help complete the order I expected it going in after my first experience and again I had wonderful customer service where she and I discussed how this new addition would work with the other parts of the set and she was also very mindful of my budget In both instances purchasing I had no problems with delays in order fulfillment shipping timing or issues getting in contact with the company It was an easy purchasing experience and I have recommend the company to everyone I know in the market for engagement rings The jewelry itself is stunning and my wife frequently is asked by her friends where her ring is from I appreciated the price ct ratio in Vrai s offerings as I simply would not have been able to afford a similar sized engagement ring from a company that didn t produce its own diamonds The conflict-free nature of the product is what brought us to the company but now it honestly just feels like one of many reasons I will continue buying from Vrai
Consumer
6731 reviews
N/A
11 months ago
My two recent purchases were as
My two recent purchases were as flawless as the items I bought I would highly recommend and will use VRAI again again
Stella
6731 reviews
N/A
11 months ago
Love my new earrings
I made a purchase of two earrings and I love them both They are very fashionable sparkly and I had lots of compliments It s not the most affordable place to shop but their designs are unique so I guess hence the price I would definitely shop from Vrai again
Alex Brown
6731 reviews
N/A
11 months ago
Picking a diamond
Elan was very helpful and knowledgeable Easy to discuss things with appreciate all his great help
Yolands Revels
6731 reviews
N/A
11 months ago
Loved the ring
Loved the ring It s delicate and dainty to me It matches my Orion ear climber and my shooting star earring I do plan in the future to get another one and wear together LOVE SHOPPING HERE
Sam Jackson
6731 reviews
N/A
11 months ago
Don t buy it
Don t buy it Bought a ring diamond fell out and they told me it was myself that caused it Had the ring back 3 months and it s happened again the exact same thing Email and they tell me to come back to them in January as it s their busiest season now HORRIFIC COMPANY - AVOID
Mrs Rivera
6731 reviews
N/A
11 months ago
Don t Walk - RUN Away from VRAI
Prior to purchasing a set of earrings perennial stud only the right side was in-stock I was assured by customer service that the left side would be in-stock soon this was March 24 2022 A week later I am assured again it would be back in-stock two weeks later three weeks later same thing and at this point I m near the 30 day return period but I was told it should be restocked soon About a month after I ask again and suddenly I get the response well we can t guarantee a restock How convenient how the story changes once I was out of the return window I check in in May in June in July At the end of July Vrai finally agreed to invoice me for the left side which didn t work So completely fed up with Vrai I ask if they ll let me return the earring I have had sitting on my vanity for 5 months because they haven t restocked and can t issue an invoice correctly To which they say they can issue a gift card I want NOTHING to do with this company let alone prolong any other type of interaction with them Stay FAR away from this company if you value your money or time or sanity Today for reference is August 5th
Susan O Cain
6731 reviews
N/A
11 months ago
I would them zero stars if it was
I would them zero stars if it was allowed The earrings that I bought were tiny tiny so I asked about returning them Took a week to get a response I returned them EXACTLY the way they told me to Was told that it would take 10 working days to process my return and another 7 days for the money to show up in my account Past that now and no money I get apologies and excuses No phone number to call I ve asked repeatedly for a phone call Crickets Do not buy from them
Kyle Kelley
6731 reviews
N/A
11 months ago
Go somewhere in person
I would give them zero stars if I could I purchased an engagement ring and wedding band for my wife with her help We decided on a rose gold ring and band After placing the order Vrai provided me with expected delivery dates so I made reservations at a favorite restaurant of ours to celebrate the gift Vrai was delayed by several days causing me to miss that reservation They apologized and provided me a 75 refund When the rings finally arrived the rose gold color was comically pink nothing like what was shown online It was basically Barbie pink Just awful We returned the rings but were informed that the gold color wasn t considered a defect and were therefore charged 350 to return them Then in spite of their policy clearly stating they d provide a refund within 10 business days I didn t receive a refund until after I contacted them almost two weeks later no holidays in between They said they were busy with the holidays as if that were an appropriate excuse When I received the refund I found they had also deducted like taken back the 75 they previously refunded me to apologize for their delay as if the delay was now immaterial simply because the ring was returned Go somewhere that you can see the ring beforehand If you don t like what you get from Vrai they ll make sure to make you regret shopping there in the first place
Sam Jackson
6731 reviews
N/A
11 months ago
HORRIFIC CUSTOMER SERVICE 800 I CANT WEAR
The ring started to catch on my clothes so I reached out to them they told me there was nothing wrong with it the next day the diamond fell out and luckily I spotted it on the floor Now no one will help me HORRIFIC CUSTOMER SERVICE I would avoid at all costs I currently have 800 ring I can t wear after 5 months