Vrai Reviews

My two recent purchases were as

My two recent purchases were as flawless as the items I bought I would highly recommend and will use VRAI again again

Love my new earrings

I made a purchase of two earrings and I love them both They are very fashionable sparkly and I had lots of compliments It s not the most affordable place to shop but their designs are unique so I guess hence the price I would definitely shop from Vrai again

Picking a diamond

Elan was very helpful and knowledgeable Easy to discuss things with appreciate all his great help

Loved the ring

Loved the ring It s delicate and dainty to me It matches my Orion ear climber and my shooting star earring I do plan in the future to get another one and wear together LOVE SHOPPING HERE

Don t buy it

Don t buy it Bought a ring diamond fell out and they told me it was myself that caused it Had the ring back 3 months and it s happened again the exact same thing Email and they tell me to come back to them in January as it s their busiest season now HORRIFIC COMPANY - AVOID

Don t Walk - RUN Away from VRAI

Prior to purchasing a set of earrings perennial stud only the right side was in-stock I was assured by customer service that the left side would be in-stock soon this was March 24 2022 A week later I am assured again it would be back in-stock two weeks later three weeks later same thing and at this point I m near the 30 day return period but I was told it should be restocked soon About a month after I ask again and suddenly I get the response well we can t guarantee a restock How convenient how the story changes once I was out of the return window I check in in May in June in July At the end of July Vrai finally agreed to invoice me for the left side which didn t work So completely fed up with Vrai I ask if they ll let me return the earring I have had sitting on my vanity for 5 months because they haven t restocked and can t issue an invoice correctly To which they say they can issue a gift card I want NOTHING to do with this company let alone prolong any other type of interaction with them Stay FAR away from this company if you value your money or time or sanity Today for reference is August 5th

I would them zero stars if it was

I would them zero stars if it was allowed The earrings that I bought were tiny tiny so I asked about returning them Took a week to get a response I returned them EXACTLY the way they told me to Was told that it would take 10 working days to process my return and another 7 days for the money to show up in my account Past that now and no money I get apologies and excuses No phone number to call I ve asked repeatedly for a phone call Crickets Do not buy from them

Go somewhere in person

I would give them zero stars if I could I purchased an engagement ring and wedding band for my wife with her help We decided on a rose gold ring and band After placing the order Vrai provided me with expected delivery dates so I made reservations at a favorite restaurant of ours to celebrate the gift Vrai was delayed by several days causing me to miss that reservation They apologized and provided me a 75 refund When the rings finally arrived the rose gold color was comically pink nothing like what was shown online It was basically Barbie pink Just awful We returned the rings but were informed that the gold color wasn t considered a defect and were therefore charged 350 to return them Then in spite of their policy clearly stating they d provide a refund within 10 business days I didn t receive a refund until after I contacted them almost two weeks later no holidays in between They said they were busy with the holidays as if that were an appropriate excuse When I received the refund I found they had also deducted like taken back the 75 they previously refunded me to apologize for their delay as if the delay was now immaterial simply because the ring was returned Go somewhere that you can see the ring beforehand If you don t like what you get from Vrai they ll make sure to make you regret shopping there in the first place

HORRIFIC CUSTOMER SERVICE 800 I CANT WEAR

The ring started to catch on my clothes so I reached out to them they told me there was nothing wrong with it the next day the diamond fell out and luckily I spotted it on the floor Now no one will help me HORRIFIC CUSTOMER SERVICE I would avoid at all costs I currently have 800 ring I can t wear after 5 months