Wallysnatural Reviews

Lack of transparency and responsiveness

I purchased an ear oil from Wally s in early 2023 and upon opening the bottle I noticed something incredibly strange inside the dropper what appeared to be a small animal or possibly a bug It was disturbing and unlike anything I d ever seen in a product before I immediately took photos and contacted the company for an explanation To their credit they were quick to send me a replacement bottle and even included some additional products as a courtesy However my issues with Wally s began after that They promised to provide me with the results of their inspection of the original bottle but despite repeated follow-ups I never received any updates I reached out to Michelle Farleigh who was initially responsive but after the replacement was sent the communication completely stopped I sent email after email month after month asking for information on the inspection but Wally s ignored my concerns Michelle s responses became increasingly lacking in transparency citing vague excuses such as I was out of office due to COVID which was in late 2023 but after her last response on November 15 2023 I received no further communication despite my final email on December 21 2023 saying Last try Thank you Overall my experience with Wally s has been frustrating and disappointing Not only did they fail to be transparent about the inspection of the product but I also can t help but feel that they disregarded my consumer rights and concerns Given the possibility of harmful substances in the product I would strongly advise against buying from them