Waltherarms Reviews

Ordered 2 mag for a pdp and a spring for

Ordered 2 mag for a pdp and a spring for ppq on Nov 10th Item did not ship until Dec 6 and then the mags were not there when they did arrive Called again and was told they would re ship them Dec 20th they should have arrived They did not Basically they told me they were shipped and told me I never contacted them Now working with the credit card company to get my money back I know its Arkansas but even they should be able to put them in a bag and send them out Buy from someplace else because they are either inept or incompetent

Horrible customer service ill never buy another walther again

Ok when I first purchased my pdp it was very hard to break down after 300 rounds I went to clean it and I can not break the gun down at all I called the service department and told the guy what was going on and he basically told me I was full of crap very condescending and also feeling like I was bothering him he then proceeded to ask me what I wanted to do I laughed and said I wanted if fixed he then tells if they deem it my fault I will be charged 35 shipping each way plus a 35 setvice fee or something I love walther guns butt their customer service sucks so bad i felt completely belittled by them more to comes when i get my firearm back from them hipoint has 10 times better service not even kidding

ordered on line the complimentary

ordered on line the complimentary optic adaptor plate twice--7 14 and 7 28 22 No plate called numerous times hang ups disconnects--no response Walther customer service sucks

2nd review

2nd review Since my first review I have not received any response from Walther Their products while wildly expensive are good Their customer service is nonexistent This will be my LAST Walther

I sent my gun in for a recall

I sent my gun in for a recall Even trying to get it back fedex didn t show up when they were going to and told me to contact shipper Walther customer service won t answer their phone I set myself up for the call back service and my phone rings once and hangs up The operator option goes straight to voicemail and the voice mailbox is full Worst customer service ever

Walther has horrible customer service

Walther has horrible customer service I attempted to get the optic plate for my pdp by submitting one of their forms I got an email back immediately saying that it has been processed and that I will receive it within 14-21 business days After a month has passed I decided to call in to check if it had been sent When I call the number provided in my email all I got was an automated message saying that I could have Walther call me back when an operator was available Thats exactly what I did yet I got no call back I did this 4 times it wasn t until the fifth time that I actually got a real person I asked him if I could get an ETA on my package because it has been over a month All he could tell me was that it had just recently been shipped out and will arrive shortly The guy also sounded like he didn t care at all I felt as if I were bothering him very unprofessional Walther has great firearms that have always been very reliable but their customer service is awful and I won t be purchasing another firearm from them again until this problem is fixed

Customer service is terrible they re

Customer service is terrible they re rude on the phone they don t care your just some idiot to them I shoot uspsa and had nothing but good to say until I dealt with them I own six waltzers and I will now be selling all of them I will never do business again all because of they re customer service please do yourself a favor and go with any other brand

Filled out customer service form online

Filled out customer service form online TWICE regarding replacement backstraps for a Walther P99 40 cal These P O S parts desintegrate and crumble not due to misuse or chemicals used on gun Hell I own other brands and their parts have never crumbled and desintegrated for any reason Customer service NEVER even acknowledged reading my request let alone answered me So clearly they DO NOT stand behind their junk products first and LAST purchase of any Walther crap