Wandrd Reviews

Thank you WANDRD

I work as a freelance photographer and videographer and purchased a PRVKE bag almost 7 years ago For those 7 years that bag went with me all over the US Europe and South America The zippers finally failed me but they were true to their warranty and are replacing it with their new generation I am very excited to be an owner of this pack and feel cared for as a customer after nearly 7 years of use This kind of customer care and quality products are hard to come by so I will advocate whenever I can for this company

Incredible customer service Full refund in 2023 of a backpack purchased in 2019 due to lifetime warranty

Incredible customer service My Wandrd PRVKE 21L purchased in 2019 got the main zipper s stitch off after 4 years I looked into the terms of conditions of the product and it was written lifetime warranty I quickly fill in the claim form with the evidences and within 1h my application got verified and a coupon has provided to me with the full amount of a new backpack I was totally amazed I really like their products and now I like even more Incredible customer service

Very good bag quick and helpful warranty support

I ve been using my PRVKE in the 21 Liter version for 4 years to great satisfaction I used the bag pretty much daily it s been a great companion However a few months back the main zipper of the bag broke rendering the bag pretty much useless The warranty claim worked really well real people answer you very quickly I never had to wait more than a day for an answer I don t know how common is the zipper issue I had but hopefully this has been addressed with the new revision of the bag that I m supposed to receive soon Dealing with WANDRD has been great so far

Great company with great products

I have used WANDRD s products since they launched the PRVKE 21L in Kickstarter I have additionally bought the Duo Dayback Hexad Sling Laptop case Tech Bags I love how they look their quality and the materials I recently had to use their lifetime warranty program because one of the straps on the original PRVKE broke after 6 years of use They really do stand for their lifetime warranty claim - I got a new PRVKE backpack I highly recommend their products and so far their support team has been superb

Amazing product Remarkable Customer Service

I bought the PRVKE 31l bag back in 2020 and this year the zipper on the side compartment broke down and I could not close it anymore I contacted WANDRD customer service to find a possible solution What came after I did not expected at all Super sharp response with a solution to ship me a new bag was something that left me speechless The accuracy and care WANDRD customer service provides is one of its kind I am definitely buing more products from them

WANDRD absolutely crushed it

WANDRD absolutely crushed it I ve been a professional photographer for well over a decade now and having tried nearly every camera bag on the market and taking them across 60 countries I have yet to find one I like as much as my PRVKE I ve owned it for 4 years now and love it just as much as the day I got it After all that time of stuffing it full far beyond its reasonable capacity the straps started showing some wear in the seams I reached out to WANDRD support and they quickly went above and beyond to honor their lifetime warranty claims Cannot recommend this product company highly enough

Quick and helpful warranty fix

I ve just reached my one year anniversary of my 31L all-new Privke bag and out of nowhere the strap ripped on my most recent trip This bag has been my go-to for travel with my family and I was super bummed as everything else about it is perfect Sent a warranty claim to see and had a resolution from WANDRD within about 2 hours of sending - amazingly quick and positive response from the team THANK YOU

guaranty

i bought in 2018 prvke 21 baglast week i sent guaranty claims due to zip failure few hours after i received code for new prvke 21 to order on line shop with zero charge bag received 3 days lifetime guaranty is effective for Wandrd and i recommand this familial company for commitment and services

Extreme customer service

Ordered a PRVKE 21 in May 2019 and the front zipper failed in May 2024 I don t have access to the student email I think I used to sign up for a wandrd account years ago so I didn t have an order number to fill out the warranty claim I emailed them asking how much it would cost for a replacement zipper since I didn t have the code - and they cross-referenced with an old address and found my order They then sent me a promo code to get the new and improved current version of the pack for free I m staggered I ll never get a pack from another brand now 3