Based on authentic user experiences
Mr P Simpson
6730 reviews
N/A
6 months ago
Don t buy My true to life experience
My true to life genuine experience - so buyer beware Shocking customer service in fact non existent as after 4 emails to them no one has responded not even to confirm my email had been received and they were looking in to my issue gives you a pretty good idea of what the company is like This also flows down to the puzzle it s self 9 x pieces of the puzzle are missing not sure if it s a faulty design puzzle or a common issue But without all the pieces it s a waste of time trying to do this puzzle steer clear and buy this type of puzzle from another manufacturer or like me you will regret it I offered several solutions to the company including asking them what they suggested as a way to resolve this but nothing not a word back Looks the customer service mirrors the puzzle poor I always say if the customer service is bad then you have to assume and it will reflect in the product too This is certainly the case here Have copies of all my emails to the company if anyone needs more proof
Paul
6730 reviews
N/A
6 months ago
Brilliant puzzles and first class service
After the misunderstanding regarding my emails being lost in their system I have to say the company have apologised most sincerely and hsve been first class in looking after me as is their puzzle So all good and I am extremely pleased with the outcome
Clarissa Smith
6730 reviews
N/A
6 months ago
Faulty puzzle dealt with very well thank you
Bought a puzzle as a Christmas gift for my sister There was 1piece missing which of course she didn t discover until the end I emailed the company shortly after Christmas and got a reply very quickly After a couple of emails back forth I was sent a replacement puzzle of my choice The staff I dealt with were apologetic polite and helpful Despite receiving faulty goods initially I would still buy again as the quality is lovely my issue was dealt with in a speedy professional manner