Waterfeatures Reviews

Avoid - Scam Company

Avoid Unfortunately this shop appears to be a scam - the product delivered does not match what is advertised on the website We have essentially paid 400 for a bucket and a small stone smaller than promised It arrived dusty and not fit for purpose Customer service was extremely unhelpful and were unwilling to pay for returns We are now looking to pursue further action

Total garbage this company

Total garbage this company paid for a feature and waited 10 days for delivery and still nothing arrived phoned to be told I would have to wait a further 10 days as they were stocktaking I cancelled my order and asked for a refund 4 weeks it took to get my money back after being fobbed off with this excuse and that never again buyer beware

Dreadful dishonest

Dreadful company Great website and pictures- shame the information is inaccurate and they will only accept returns if you pay for them not great with a slab of stone The feature we bought was significantly smaller than described and they said they didn t have any bigger ones that matched their own description- which is still advertised as bigger on the site To expect someone to pay for a return so they can get a refund for a product that they know doesn t match the description is really poor- especially as it cost nearly 600 Good value is only good value if you get what you order Very unhelpful series of cut and paste answers to complaints- Do not use this company

Dreadful company DO NOT USE

Do not touch this company as the online descriptions are poor and customer support is terrible I ordered a water feature but the description on site did not say it came with an ugly metal ring or that I had to bury it in the ground I had previously emailed Mollie who had said that setting up of the water feature was a simple process Burying under the ground is not simple I have returned the item at my expense as this company refused to refund my postage despite their online description being incorrect The product I ordered was not described correctly yet I had to pay 19 08 This is my worst online shopping experience ever and I want people to be aware of the poor service The email response is very quick when you enquire about a product and disappears if you have an issue Shop somewhere else if you do not want poor customer service and a stressful experience I have given this company many opportunities to rectify the issue but they have refused to do so

DO NOT BUY FROM THIS COMPANY

I have just read a review from 27 5 25 from someone who has experienced what i have except my product was damaged on delivery I wish i had read this review sooner DO NOT BUY FROM THIS COMPANY They sent a water feature which cost 569 so notCheap They said 1 - 2 days delivery It arrived 10 days later They advised the courier would contact me with a suitable time they didn t The delivery was made whilst i was out dumped on my driveway all unpacked and left there The bubble wrap was all damaged and the water feature battered to say the least Mollie advised they couldn t offer a discounted price I had to file a paypal claim for a return They accepted the return but expect me to pay 100 to return it They obviously dont take customer care and rights into consideration I have now taken out a claim with my credit card company but in the meantime they have offered me some wall plaque made of tin as a gesture for me to accept the damaged water feature They are now saying that the items were taken off the pallet after delivery was made i signed for I wasn t there the courier dismantled it all and left it on my driveway also decided to leave the empty pallet rubbish in the water feature bucket for me I have now found the CCTV of the courier dumping it all on my drive I certainly didn t sign for it Please do not buy from these cowboys corrupt company who takes your money doesn t care about how the product is delivered

Best water features site I have found

Range of available water features was fantastic and all at competitive prices We purchased a solid granite feature which was delivered quickly and extremely well protected in a custom crate on a pallet Customer service were very helpful with pre and post sale enquiries and the product is of great quality

Stainless Steel Sphere

The service offered was exceptional the speed of response to our questions was great and Kevin was absolutely brilliant when we discussed the water feature we had bought

Don t understand the negative feedback

I wonder if people are reviewing the same company This site indicates that water features com is based in the US However the water features com company I used are based in the UK and I couldn t fault them There was a slight delay in delivery but they kept me posted and even offered a refund as my order was time critical for a birthday Given the bad feedback on here I checked the parent company diy2go on the gov uk website They are a genuine UK based company and definitely not a scam I would not hesitate in using them again

Good old-fashioned customer service

I bought my water feature last year and had speedy and professional delivery All went well and then I put the feature away for winter When I brought it back out the pump wasn t working The service from Waterfeatures com was second to none - after a couple of troubleshooting suggestions I was sent a replacement pump No quibbling or negotiations they just wanted to make sure everything was to my satisfaction I can t help but think that some of the negative reviewers have this company confused with another company that might have a similar name I ve had nothing but good old-fashioned customer service