Waterstones Reviews

Excellent customer service

I ordered a book on pre-order some months ago A couple of days ago the book was released and advertised as half price on the website Without prompting I received an email advising that half my money would be refunded within the next few days and it has been Excellent proactive customer service

I had Beth dealing with me

I had Beth dealing with me payment declined she was super helpful getting the payment through and helping me out

Quick concise and friendly LIKE a lot

I ve had occasion to contact Waterstones customer service twice so far and in both cases the issue was resolved very quickly concisely and in a friendly manner Other customer service teams could take a leaf out of their book ha ha - My message to them Lea and Andy and the others -- keep up the great work

Great customer service

I made quite a big order of various books and games as Christmas presents for my family However I didn t get my usual student discount which is usually automatically applied I contacted the customer service team and Lorraine was very helpful and corrected my order so I received my usual discount She replied so quickly and kindly despite it being a very busy time of year

Replacing a lost gift card

I lost my gift card and applied at the local shop and then on their advice by phone to Customer service to have it replaced Each time the person who dealt with me was sympathetic friendly very helpful and willing to make an effort to sort it out The phone interaction was friendly very clear with good instructions and ultimately and quite quickly totally successful Impressive Thank you

notebook

my notebook arrived perfect despite the time of year all I can say is I would buy from Waterstones again and I am really happy with every product that arrives through the door from Waterstones I love books i absolutely adore them sci fi and crime the most merry Christmas and have a happy new year everybody at Waterstones

Great Customer Service

The customer service agent Lisa solved my issue quickly and was really helpful The book I had ordered had not been dispatched despite having a 1-2 day lead time I opened an issue ticket and was informed due to a warehouse issue there was no stock Lisa quickly resolved this by finding a store with stock and arranging this to be sent to me Really happy with this resolution and Waterstones

I ve spoken to Waterstones customer

I ve spoken to Waterstones customer service a few times and they have always been great But Hayley V has been exceptional The book I ve wanted has been out of stock for the last month and Hayley has been chasing up with the publishers for me for the last month Sending me updates and keeping me informed on any news including timescales Hayley has also tried alternatives such as other stores retailers etc

Wonderful staff who are knowledgable

Wonderful staff who are knowledgable and engaging great book choice nice deals and a warm atmosphere to shop for books It s always a treat to go in Special shout out to the Byres Road Glasgow team they have been nothing short of wonderful every time I ve dealt with them Thank you