Wavewaterfeatures Reviews

So far not great

3 weeks to receive an extension cord which was the wrong item double head instead of single so didn t fit in garden trunking to be buried I chased the company after 2 weeks from ordering and was told they were extremely busy in the warehouse with so many orders despite the 3-5 day dispatch claim on their website I finally emailed and requested a refund and 2 days after the email was sent and no response the wrong item was dispatched Item arrived looking like it has been used and has a couple of small nicks in the wire not good for outdoor use Really poor no customer service and I don t believe they even had the correct item in stock This company trades under several names Beware and Avoid

Would not even give one star

So far not great I paid extra for next day delivery and it has not been delivered I have requested a refund for delivery cost and had no reply I have been emailed to say it is despatched and that I must contact courier to track but not been provided with courier details Also been trying to call for days and nobody ever answers I will add an update regarding product quality if it ever arrives - Update An adviser called Steff has replied very politely to my email and has refunded the postage

Avoid

Would not even give one star Told us pump being delivered No joy Followed up several times No joy Eventually received wrong pump Asked to take a photo of wrong pump which we did We asked for a refund No response Gave up in the end Awful service

Avoid if you want customer service

Avoid zero aftersales support not even the courtesy of a reply Purchased a pump that was not fit for purpose so needed to return replace Contacted the company via advertised email address online ticketing system and online contact form Zero response whatsoever If you get what you want then I m sure it will be fine If you don t though then good luck attempting to return seek any post sales support

Rubbish company

Ordered on 3rd June Your order has been shipped message on 8th Courier said 4 days later they didn t have it Emailed company no reply Called company 14 06 We are a bit behind Why send out shipped message then They are sent automatically Why don t you respond to emails It is just me Can I speak to a manager He is at a show until next Monday Their on hold message says We pride ourselves on customer service Really

Awful after sales service

Sent wrong item never reply to emails and never answer phones

Terrible customer service

I ordered a water pump in April and yes I had prompt delivery However it was the wrong pump so called them and after a conversation they said that they could send me a selection of adaptors to fit on to it for my water feature The adaptors never came and after numerous calls I decided to have a refund I was told I would have to pay the postage to send it back which I wasn t happy with but went ahead This was on June 6 th So far no refund and no reply when I call them Have now emailed them Watch this space It seems that its great service is ok unless there is a problem Bad after sales service

We brought two solar powered water

Ordered a pump to replace a broken one They sent the wrong product Reading the reviews below this seems like a common problem The product sent was not compatible Unable to contact the company via their website no reply from the contact form or email Eventually got through on the phone only to be told that this was our mistake as we should have checked the photos of the connections even though we ordered the exact pump that we already had and they sent a different pump They state we have to pay the return costs I am sceptical that we will get a refund Will not be using them again and would warn anyone else not to either

Absolutely no communication

We brought two solar powered water features from this company at a Garden show This was the end of April When they arrived and we went to assemble them one was obviously faulty We emailed to say how can we get exchange Their customer service after sales is appalling The hours of getting through on the phone are 8am until 1pm So for most people this is unobtainable They ignore the emails and just do not communicate to the customer at all The water feature cost 239 I would recommend going to a local garden center or The Range for anyone thinking of getting a water feature Anywhere but here We have been ripped off by them Lesson learnt We have tried since May to resolve this issue So have given them ample time and opportunity This is a very easy remedy All it required was an exchange But they obviously are incapable of doing that