Waxx Reviews

The produkt are super

The best company the best waxx ever I recomand from all my heart

Very good quality is all i can say

The produkt are super i like them a lot and my clients to The service it good and products are send well and protected I only see on Facebook promotions and the price you give as promotions are the normal price That s a pity

I got my wax machine on 4th Dec and its

I got my wax machine on 4th Dec and its a damaged product I have been sending emails to the official email ID and no answers at all I have got a damaged product and need it replaced Company doesnt have a contact number to connect so only email is possible and bad luck nobody has answered till date Hi Naveena So far I have sent 2 emails from my ID and 1 from the website and no response on any of my emails Where should I connect with you for further discussion I have received no responses from the email ID I sent Bit confused Hi Nevena I have sent a copy of my warranty document to officeatwaxxme de Please let me know if you have received it Hi Nevena I received the machine and works well so far Thank you so much for swift response on this What do I do with defective piece Would you need that back or can I discard it

Does exactly what it says on the tin

Does exactly what it says on the tin Easy application and almost painless removals The price was too good to give it up Thanks

Cheap and effective

Cheap and effective I have bought this kit multiple times it gets better after the first try and once you learn the ropes its completely pain-free

Wasn t painful at all and the

Wasn t painful at all and the instructions were easy to follow Pretty obvious if you have used similar products before but just saying in case there are people who have never used them

It doesn t take or require any skills

It doesn t take or require any skills if you are doing this for the first time Of course there are instructions that are very straightforward in case you have any troubles but this is one of the best waxing kits I have personally used

Faulty Electronics - Possibly Dangerous

The first machine I used exploded as soon as I plugged it in The company sent me a new one right away so they showed great customer service Up until this point I would have been leaving a 5 star review However it was when the replacement machine turned out to also be faulty that things started to go wrong When I used the second machine the wax boiled over and overflowed onto the rim of the machine I sent photos to customer service and received an email from Nevena Chalova Head of Customer Support When I suggested the machine was faulty and showed the picture of boiling wax overflowing over the rim of the pot I was told that I had filled the pot beyond the limit and so the fault was mine However I distinctly remember filling the pot half way Having to argue my case I then sent a picture of the cooled wax to show that the level indeed was lower than half However Nevena Chalova replied that I had clearly used a spatula though it s not clear how this relates to the boiling wax issue In what was now sounding like a Sherlock Holmes case I looked at the picture again and saw that yes the cooled wax had swirls in it showing where a spatula had been used Nevena Chalova deflected the issue onto whether or not I had used the wax not whether the wax should have boiled and overflowed in the first place She was also insinuating that not only had I filled the wax too high but I d then used half the wax on myself to get rid of the evidence I think it s obvious that once the wax had overflowed I did not rush to smear boiling wax on myself to get rid of any evidence and that what was closer to the truth was that I had used the spatula to try to scrape the wax off of the machine while it was still melted however it was clear this was impossible and the machine is no longer usable The Head of Customer support was not interested in hearing what I had to say but rather in finding ways to accuse me and prove me wrong I asked either for a new machine maybe third time lucky or a refund but the response was that the overflow boiling wax issue does not come under warranty and they will not issue a refund At this point I think the product must have faulty wiring and I m not convinced it s safe to use This is a textbook case of how NOT to be a good customer service representative accusatory dismissive and argumentative The result of this colossal waste of time is that I m left with a useless machine with solidified wax around the rim and much like dinosaurs in tar pits the removable pot now obviously only half ful remains stuck in its metal container and in its final resting place