Wbstudiotour Reviews

Amazing experience well worth it

Visited on 13th Feb 2020 we were a family of 7 one of our party my daughter has autism sensory and communication needs and extremely high anxiety when we had collected our tickets there was a big que to get into the tour we had come prepared with ear defenders fiddle toys and her sunflower lanyard but a member of staff instantly called us over and let us straight in as he was organising 2 school groups in the other que when you go to where the tour starts you go into a room and after that a cinema room unfortunately we couldn t manage this as the room is very dark and can get very busy I asked a member of staff if we could enter the tour without the need for going into the rooms and we were instantly taken behind the scenes the member of staff was amazing talking to my daughter even though she didn t get much interaction back from her she was so happy and friendly she waited untill the tour party had left and let us go straight to the doors of the great hall while no one was in there so my daughter didn t miss out in being able to open them We went into the great hall and she stayed with us and then went to get us an autism guide book which is an absoulte god send It has details of every room and what to expect and I would thourougly recommend picking one up if you are visiting the tour with anyone who has extra needs it details ways around if you cannot manage a certain room due to lighting or noise The part where you can fly a broom gets extremely busy and we walked over to see to be greeted by yet another member of staff who said if my daughter wanted to experience it she would take us straight to an end booth so no que involved it was amazing as my daughter didn t have to endure queing which she finds extremely difficult and as we were put in a end booth she had no one seeing her which was fantastic When we stopped for lunch we went to see the sensory room the cafe can get hugely busy and very noisy but we sat outside which has hp music playing in the background and has privet drive and the knight bus amongst other things she was happy sitting at a table next to the knight bus and eat her butterbeer ice cream Every member of staff we encountered was polite happy knowledgeable and so courteous I just want to praise this place for all they doing when it comes to autism special needs and I think a lot more company s could learn a lot from visiting here and seeing what they do Usually days out are a rare opportunity for us as it s usually full of meltdowns and stress and not worth putting her or us through it all This was the most happiest stress free enjoyable day that we managed as a family and made some wonderful amazing memories all thanks to the staff being knowledgeable of special needs and the company putting things in place to accommodate it I cannot rate it high enough for this amazing place amazing things to see amazing staff and I can t wait to return