Weaknees Reviews

These Guys Are Great

Update-Got a new remote Another fast solid experience Had a problem Found this website and I was about to buy three parts to fix my TiVo it s a DirecTV TiVo - and they seem to be the kings I called before I placed my order They told me not to order one of the parts - that I probably didn t need it When does a company ever do that We ll they were right Next I screwed something up on a Sunday I called - closed I emailed - got an email back in less than 2 hours On a Sunday Seriously - this is THE place for TiVo stuff They have everything you need they know what they re doing and they re FAST added 8 6 12 Just got some more units from them to set up some new systems in my house Fabulous Super helpful on the phone with me and fast and free shipment Tons of space to record - I ll have hours and hours of Olympics

The Worst customer service on the internet

FWIW I was a repeat customer with Weaknees and I have spent over 1000 with these clowns I ordered a new DVR TIVO hard drive after their tech told me that is what I needed for my DVR with a locked up condition It arrived and it was installed and it didn t fix my DVR They said that it was bad and I would be charged for a 2nd hard drive until it was shipped back to them The 2nd new hard drive didn t fix my problem either I was going on vacation and needed it fixed so I ordered a complete DVR unit that did work When I went to return the 2 hard drives that where purchased from them they said that I waited too long several days weeks past their term and conditions After several e-mails and complaints to their management they would only credit me with a 45 restocking fee Nice They are very help full when you are thinking of spending hard earned money but if you have any problems with their products they will shut you down and keep your money I suggested to their manager that their poor customer service in which I was charged for 2 of their hard drives which I didn t even need Then they had the nerve to charge me 45 restocking fee which should have 15 They told me that I was lucky I got anything as it was past their generous return policy

Unable to competently repair warrantied unit

I have only made two negative reviews in my life so for me to make one says a great deal about my level of frustration I read in an earlier review that this company is great when they are selling you something but that s where the good service communication ends and I couldn t agree more My DVR was sent in for a warranty repair because it completely stopped working my 100 expense Two weeks later it comes back and is doing the exact same thing I sent it to them to repair To keep this review brief I will just say that their inability to communicate in a consistent and above board level was astonishing Between their inability to competently repair my unit and a pure indifference towards my investment and time I would say that the concept of what they advertise is great Their ability to follow through with that concept isn t

Wish I could give NEGATIVE stars

UPDATE FROM PREVIOUS REVIEW Since my last review a few months ago the company contacted me and gave me a full refund as long as I agreed to ammend my review Therefore I am updating this review to include that after many e-mails back and forth I was credited the full amount I STILL believe as I have a right to my opinion that the customer service is awful It is unfortunate their customer service department didn t respond to my request for a refund until I posted this review contacted a lawyer and the Better Business Bureau My advice is to be careful when using any company to fix your TiVo It shouldn t take a customer this much fighting and effort to get a refund when the customer is not satisfied with a company s performance Again this is MY opinion

Simple repair comes back with more problems after I refuse extra service

I sent my Tivo S3 in for repair to the HDMI port which failed because the pins had gotten bent Other than that the unit had worked flawlessly for years While the unit was in for service Weaknees contacts me and tells me that the power supply in my unit is showing signs of failing in the near future But if I give them another 99 99 not kidding they would replace the power supply I politely declined as I was at the maximum for my investment in the unit and would accept the unit maybe working for another 6 months or maybe if I am lucky a year I at least expected that it would work when returned to me as Weaknees indicated that it was in working order after the repair I got the unit back and while the HDMI repair seemed to be successful I am experiencing problems with the unit freezing so that it becomes non-working I wrote Weaknees about the problem and they told me that these are symptoms of a failing power supply I ll let you be the judge on whether this is a shady scenario or not

Poor Customer Service Strict Returns

I recently purchased a hard drive from Weaknees The hard drive didn t fix my TiVo problem I then purchased a power supply This didn t fix my problem either They only agreed to take back the power supply because I bought the hard drive more than 30 days ago They already charge a 15 restocking fee and they still refused to help me out I am not even sure if the hard drive works

Well they do answer fast

Well they do answer fast but the answers are strange The refurbished unit I bought had no signal support told me to try the supplied power supply I did exactly what they told me to do and it didn t help They said send it back for a working unit but then they said its working fine OK that s great but they are accusing me of claiming it didn t work and not wanting to pay to send it back to me What would a false claim gain me Why not send it back to me if its working fine- which is what they were supposed to do or refund my money if they don t want to send it back to me Very strange

Awesome Customer Service - Ships Fast too

Hard to say anything but a total two thumbs up here Got the referral from TiVo the mothership Said to use this company Company had what I needed in stock Shipped it same-day Got it next-day Fixed my problem totally and gave me more space Couldn t be better

Astounding Fast Service These guys are TiVo geniuses

I was really really in a jam It was Thursday night before a three-day weekend and my TiVo crashed It just up and died I had no clue what to do We had family coming to watch the NCAA playoffs on our new HDTV this weekend I frantically searched Google looking for someone to repair my TiVo Friday morning I contacted weaknees by online chat I ll skip to the end About 20 minutes later I had an order in for a hard drive which they shipped to me overnight for Saturday delivery and I was up and running in 30 minutes flat They offered me a flat-fee repair and I would have gone for that if I had had the time But I was in a PANIC Do not hesitate to use them they are top notch