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Based on authentic user experiences
Tina Huston
6735 reviews
N/A
8 months ago
WB Can Figure Out Their Inventory And Doesn t Care
WB advertises having blankets in stock on their website When you order the blanket you get confirmation that the order is underway and is in shipping The email shows the individual items being shipped Several days later you get an email stating that they don t have the blanket and that you re being issued a refund The customer service brats are snotty and obnoxious They don t care if they lose customers POS systems have been in place since the 1980 s 40 years later and Weatherbeeta cannot manage to get their act together to know what they have in stock and they could care less as to why you NEED the blanket I m done with WB They have made it clear that they don t need business 12 15 23 update WB received an item 5 days ago that I returned Their new website is broken and they cannot issue refunds They no longer have their customer service number posted on their website So they are now hanging on to my working capital It sounds as though they have hired some cheap hack development team who is piecemealing fixes to their broken website and inventory system They send no emails advising customers about their issues It s your job to chase them down to find out what s going on with your money
Sara Lemere
6735 reviews
N/A
8 months ago
Worst customer service Ashley
Worst customer service Ashley Williams I ever received and they couldn t care less about reoccurring customers I received a defective blanket and they refused to reimburse return replace
Pam Gee
6735 reviews
N/A
8 months ago
Horrible company
This company puts things in your order that are double the price of whatever you ordered Forget about returns or exchanges that s a whole other problem with these CROOKS FORGET ABOUT CUSTOMER SERVICE THERE IS NONE BEWARE STAY AWAY FROM THESE CROOKS Katie and Ashley are both terrible at the jobs Neither one knows anything about customer service Now I see why there reviews are horrible because that s exactly what that company is HORRIBLE
Katie McLean
6735 reviews
N/A
8 months ago
Dublin long boots destroyed saddle scratched new car
I was gifted a pair of Dublin long boots by a beloved one before they passed away I loved my gift After a while spent breaking them in the blisters stopped appearing and they were comfortable to wear However I am extremely disappointed with the quality of these boots The metal rivets on the boots began to bend and one snapped in half without my knowledge This broken rivet badly scratched my Mal Byrne Turnout saddle and damaged the entry sill of my car which is only 12 months old This experience has left me deflated as I ve worked so hard over the years to afford and care for my car and saddle When I politely reached out to Dublin Weatherbeeta for support via email I received a dismissive response on 28 August 2024 I was told that the 1 year warranty period had expired and that I should contact the store where the boots were purchased I was hoping for a gesture of goodwill from a company like Weatherbeeta that publishes how proudly family owned they are but it seems they do not stand behind their products Unsurprisingly you cannot find the boots online as current stock anymore Cant help but assume that is because the design is flawed and poorly constructed with cheap below standard materials I can t help but wonder how many other people have been devastated by a similar experience I do not recommend purchasing from Dublin Weatherbeeta if you are looking for quality gear that lasts or decent customer support when issues arise
Cherie Devenish
6735 reviews
N/A
8 months ago
My Online Order
My Online Order - no conformation email for what I paid for so I didn t pay as yet for the 2nd Order It was the Weatherbeeta Black Friday Sale I have tried ringing numerous times - customer service etc I have screen shots of the Rder Emails
Hannah Millett
6735 reviews
N/A
8 months ago
Poor aftercare service and products do not last
Poor aftercare service Bought a lightweight waterproof jacket a year ago from Weatherbeeta hardly worn the zip has broken already after phoning them was told via email we don t offer a repair service I would like to know what you do offer when your badly made products do not last a year I would not recommend this company purely based on the poor quality of the products