Webbhallen Reviews

Not happy at all

Not happy at all Purchased an item using Klarna and they delivered it to the wrong address When you purchase through Klarna you don t have to even enter the address Now going through the follow-up I bought this for my son and need to have it before the weekend If they fix it I will change my review

Do not shop here if you are not living in Sweden

Walked in to a Webhallen shop and bought Razer hammerhead true wireless earbuds The were malfunctioning with in a week I do not live in Sweden and the only way Webhallen will help is if I come back to Sweden

Horrible customer service

Horrible customer service I bought a Windows computer from this place in November In January it suddenly stoped working so I brought it back as it was still under warranty I was told it would take 3-5 weeks to get my computer repaired and was given a chromebook to use in the meantime After a week of using the chromebook I relized it did not meet my needs impossible to code on chromebooks I went back to the shop to get a better computer but they only had chromebooks and suggested I go to another location I went to another Webhallen where I was able to exchange the chromebook for a Lenovo laptop still a crappy computer compared to my original laptop I went home with the Lenovo laptop to realize they had forgotten to unlock it the previous user was still loged in I therefore had to go back to the shop and wait 45 minutes to get the computer unlocked The workers did realize they made a mistake and gave me a ridiculous voucher of 100 SEK As of today my laptop has been in repair for almost 3 month I have received no update on the situation even after calling customer service and being told I would soon receive an email updating me This is extremely unprofessional and this whole situation is unnaceptable DO NOT VISIT THIS PLACE

Pure Horse poop

Pure poop i have order my product and have waited sone 2 months I have maild them and asked and have gotten the same answer back It will come to you when we have it I order the product to my fathers 49 yearold birthday and it dident come in time this is so terribel

Been loyal customer for years but things turned ugly when I needed customer support

Years after years I have been shopping with them Finally I needed to do reclamation on the warranty period I brought the products back to the shop and they admitted it All good Then 3 weeks went by and I still haven t got any refund Been in touch with them several times and they always say the same thing - they re working on it Now I have been turned down by their support once again and told to wait For how LONG do you expect customers to patiently wait I m utterly disappointed Update I eventually got my refund but it took month and a half

Careless customer support

I ordered a cpu cooler that workt for 3 month before it broke I asked for an rma eand they sent one out That one whent bust after half a year again so i contacted them to send it back and money back since they said they could do that but instead of giving me my money back they sent me another one

Horrible experience

Horrible experience not only this store but also client support I ordered a 37K SEK gaming pc and the GPU had an issue that unfortunately they didn t test before delivering my pc I struggled a lot to find issue and then when reported they told me to bring it and it took like 1 5 years since reported with many delays and most the time was 0 response even they promised to get back many times and didn t at all I had to raise it with them again and again to escalate finally when they wanted to reimpurse they offered a 3 5K cheaper option and they said this is the only option I get I had to call them and visit their store many times before they recognized this is unfair horrible client support and horrible experience tbh

A Worst customer service company with

A Worst customer service company with Worst products with zero quality