Webex Reviews

BT WebEx Simply does not work

We were switched to WebEx after BT Duped us into a new contract We were with BR Ringcentral that was fantastic Easy simple stable and that worked WebEx has been a total disaster Thousands of lost calls and business WebEx does not work for us Our mobiles don t even log in when we are in the office let alone out of it Dropped and missed calls in the thousands Unable to resolve with BT we were offered 50 compensation That s for a system that simply fails Well never works to fail You cannot get through to the right team at BT Nobody is accountable BT now want us to sign yet another new contract mid term and pay more money Because BT know it does not work We are not signing but can t get out of the existing contract

Update

Update its got even worse who would have thought possible Management must be totally brain dead Now I can only set times at the hour and half hour And the camera is dodgy on a good day What is worse is the TOTAL CONTEMPT for the user base they cant be bothered to test changes they let the user base do that for them - MORONS I WILL NEVER USE THIS PILE OF GARBAGE AFTER THIE WEEK IT STINKS

Purchased a plan for a small business

Purchased a plan for a small business but had a technical issue so I decided to go for another platform This was in a matter of a few hours When I told Webex the problem and requested a refund they denied it This was all in one day or a few hours so I did not use the platform yet they won t refund the money

GARBAGE since upgrade

GARBAGE since upgrade which was is a MAJOR cockup Camera freezes cant see participants Complete JUNK Hope we migrate to zoom - its MILES BETTER Cisco need to extract head from rear end

Utterly useless software doesn t work and no way to raise a case or escalate complaint

Utterly useless I have just completed a three-day training webinar and EVERY SINGLE DAY the screen froze the signal dropped and or the audio cut out Each time it took several minutes of frantic reloading to get back into the class I missed crucial in-class information because of the issue so I couldn t follow what was going on It was stressful embarrassing and extremely frustrating It was never resolved because I couldn t get hold of the company to raise a case get to the bottom of it or make a complaint I kept getting taken through loads of systems I had to sign up for Webex then Cisco then something else and pages that wouldn t load so I gave up in the end I have raised the matter with the training provider and recommended considering using another video call provider I ve never had this problem with any other system It became my problem and created extra stress and work for me The fact that I had to miss out on training because of Webex s incompetence is not fair on me

Buyer beware

We signed up to webex a little over 7 months ago we have had problems with clients hearing us and us hearing our clients we asked to technical help which we finally got the system improved temporarily then the same problems occurred Again we asked for support and were told it was fine although we still had the same problems We stopped using it as it was unreliable I recently requested that we cancel the contract as we don t use it and have had to make other arrangements which I may add are more expensive Just been told by Victoria that it works although it doesn t and that they woukd charge me nearly 2k just for cancel the contract and she maintains we haven t raised the issue even though we have emails as it s impossible to call anyone to prove we have basically to take money off a unhappy customer is there idea of customer service buyer beware one star only because I can not leave no stars

A terrible tool slow focus stealing blocks everything

A terrible tool a terrible windows program Extremely slow to start a meeting While doing so it partly blocks the computer and when it is not completely blocked it constantly steals focus making it completely impossible to work

Appalling service from start to finish

I should have known how bad they would be from my first attempt to call Webex to join their Event Center It s impossible to get anyone on the phone even a sales person when you re tying to sign-up Audio completely failed when attempting to play a recording to webinar attendees Tech support were slow to investigate resulting in the cancellation of our events When a response finally came a week later and too late for our event it was clear that they had completely failed to understand what the problem was The account was obviously then cancelled When the invoice was received there were hundreds of pounds of charges for attendees calling into the broken event These charges had not been mentioned by the sales person