Welhof Reviews

Bad service

Delivery guy broke our staircase The company Welhof barely answers en doesn t want to pay for the repair

Never buy from this seller

Never buy from this seller I ordered a bike and then i returned it back during the 14 days i packed it and take it to the delivery company Then Welhof received it and they said it s damaged and they took the money which I paid for the bike they said they received it damaged And the box was damaged too noting that no delivery company take a parcel without a good packing from the sender so now my money is gone they took them i advise anyone not to buy anything at all from this seller not recommended at all You will lose your money even if you said i will check the item and return it back Be sure that your money will disappear as happened with me Please be careful

Don t think along with the customer heavy expense

Don t think along with the customer Washing machine Broken but to get it repaired we need to pay ourselves 250e That s pretty much the washingmachine itself and now we are stuck with it Don t buy from here

SCAM

SCAM STAY AWAY FROM WELHOF STAY AWAY FROM WELHOF We ordered a wash-dryer last May It broke down in December When I got in touch with Welhof they told me to get in contact with Samsung directly to arrange a repair Samsung told me that they are not responsible for Welhof repairs so they asked me to contact Welhof again To arrange a repair appointment took weeks and once the appointment was made they did not show up After they finally picked up the machine they did not have spare parts for the repair and offered me to replace it None of the available machines on their website were comparable most of them were much more expensive and they refused to refund me I eventually chose a cheaper machine still waiting to get the money for the difference back They never delivered the machine Today was the 4th delivery attempt which once again failed I had to take several days off work to make sure I am home Nobody got in touch with us to explain why Last time the delivery person left although we already let him into the hallway because we did not meet him immediately downstairs He told a neighbour he was unable to deliver the machine because he couldn t find a parking spot The other times they didn t show up - with no excuse Customer service can only be reached via whatsapp and started ignoring me entirely My husband had to write from another phone number to receive any response We still don t have a wash-dryer and they refuse so give us a refunded We have a lawyer involved and are in the process of reporting the company to degeschillencommissie This company is a scam customer service is completely indifferent their products are broken and their delivery service does not function Please do yourself a favour and stay away from this company If you have also been scammed please feel free get in touch so we can take collective action

I bought a combo washer-dryer machine

I bought a combo washer-dryer machine which was advertised as new on their website However when it arrived it had too many scratches and signs of constant use Definitely it was a scam On top of that I contacted customer service to explain the situation and they got back to me after 2 week Yes I am not kidding 2 week and one email ignored So a terrible experience overall In the end they offered a discount of 20 euros but to be honest I am so disappointed with this company that I will not buy anything else from them in the future

Bad product and bad service

The deliverd product is not the one we ordered Also missing information and bad customer service EDIT terrible customer service Suzy is rude doesnt answer any questions and is not there to help you in any way

SCAMMERSSSSSS

SCAMMERSSSSSS Shame they never returned my money 2 weeks of asking and still going

Bought a so called as new laptop Not recommanded

Bought a so called as new laptop while received with scratches and sticky Had to wait more than 2 weeks for the return label and still difficult to have an intelligible conversation with the customer support The only positive aspect I m ready to put forward is the delivery itself which was quick and properly done But doesn t compensate the con s

Broken washing machine

I bought a refurbished washing machine Delivery went fast and they took my old machine as well But the new machine had technical difficulties from the get-go it even leaked water Their solution was to see if the leak came from one of the screws on the back and tighten it Machine is still broken and even stops mid cycle multiple times Do not buy from this company