Wellfit Under Desk Walking Pad with AI Voice Control Your Home Gym
Based on authentic user experiences
Lara
6727 reviews
N/A
5 months ago
Terrible Customer Service - Scam
I would highly recommend not buying anything from this company I bought one of their treadmills and received it in poor condition It looked as if I was given someone s return - really poor packaging lack of screen protector film etc The end result was a pretty scratched and beat up treadmill I contacted customer service to try and find a solution but I m now 12 emails deep and this has dragged out for 6 weeks now The last 5 emails I requested them to honor their 30-day hassle free return and refund policy I was well within the timeframe when making this request and my request has been simply ignored and not even acknowledged in their response offering me things like 15 refund or a free tread pad which has no relevance to the damage I have My most recent email was just ghosted altogether It s been an incredibly frustrating experience There is no customer service to call only an email that is clearly not based out of the US as all responses come around 2am EST I really think this company is a scam They do not honor their policies and based on my experience I would not be surprised if the 2 year warranty is not enforced either Sharing in the hopes that no one has to experience what I have
S Rose
6727 reviews
N/A
5 months ago
I received a defective treadmill
I received a defective treadmill Customer service will not respond DO NOT BUY FROM THIS WEBSITE
deb goodman
6727 reviews
N/A
5 months ago
DO NOT PURCHASE
DO NOT PURCHASE I purchased and the product was delivered defective The phone number on their website goes straight to voicemail and unable to leave a message emailed several times and no one will respond DO NOT BUY HORRIBLE CUSTOMER SERVICE SKETCHY COMPANY I didn t check reddit before purchasing Never again
Larry Bresnick
6727 reviews
N/A
5 months ago
Before You Buy a Treadmill from Wellfit
TM029 TreadmillI recently purchased a treadmill from Wellfit The order arrived soon thereafter and on the date specified The treadmill was for our son so he and I opened the box and proceeded to assemble the unit As we unboxed the unit I noticed some damage to one of the uprights but from the look of things it appeared the workings of the treadmill would not be adversely affected so we continued to unbox and assemble the unit I took several pictures of the damage and I emailed Wellfit asking for an adjustment I got a response the next day and due to their quick response I was hopeful for a quick and painless resolution My original email was send on May 12th 2025 Within a couple days and with emails back and forth we came to an agreement as to the adjustment amount As of the posting of this video it s been over 2 weeks and they are dragging their feet asking that I make a positive review before an adjustment is made I have told them that any reviews I make will not be made until the promised adjustment is made They are doing nothing and I m afraid if I make a review I ll never get the adjustment they promised me My advice to you is beware before you buy from this company and if you do buy from them make sure you will be able to dispute the purchase through your payment method This is sad because if they had made the promised adjustment I would have made a positive review but at this point I do not trust them Good luck
Ian Wright
6727 reviews
N/A
5 months ago
Works well good value
I bought my WP009 a few months ago I did encounter a slight issue with the belt misaligning after some use but customer service was quick to respond and sent me a helpful video guide on how to adjust the belt I followed the instructions in the video and the belt was perfectly aligned afterward I ve noticed a tiny bit of misalignment after 1-2 months of frequent use but it s very minor and something I can easily accept Given how often I use the treadmill it s not surprising and overall it s still working great
Taylor Bizon
6727 reviews
N/A
5 months ago
Customer service is great
Customer service is great very responsive I like the preloaded workouts Enjoy doing the 30min workout sessions I like my 2 in 1 walking pad treadmill Convenient for the amount space I have Would get a treadmill when I have more room one day
Buyer Beware
6727 reviews
N/A
5 months ago
Klaus was very helpful and a pleasure
Klaus was very helpful and a pleasure to work with I had issues with my treadmill and with customer service but Klaus went out of his way to make things right
Carol Martinez
6727 reviews
N/A
5 months ago
110 Customer Service Experience
These days excellent customer service is difficult to find Klaus at Wellfit treadmill is an example of customer service going above and beyond I was concerned because I did not hear from Federal Express on the tracking of my treadmill I called Wellfit and Klaus stated it could be due to the Holiday Within 24 hours I received tracking on my merchandise and Klaus followed up with an email It s always reassuring when a company takes the time to resolve concerns and ensure a smooth experience especially when unexpected delays occur Klaus was proactive and responsive it makes all the difference when you re left wondering about a shipment Klaus s positive experience not only speaks highly of the company but also highlights the importance of having dedicated individuals who truly care about customers As for the Wellfit 007 my husband and I love it It is easy to put together for 95 of it is already done when received It is quiet and very easy to use My husband is tall and it is perfect for him Easy to move and since we downsize to a smaller home it is certainly space saving We are in our prime time and this is perfect for our needs and busy schedule to exercise in our home We strongly recommend it