Wentworthandrose Reviews

Stop renting any property from this agency

Please do stop renting any apartments from this agency IMMEDIATELY because they are in collusion with the landlord in an attempt to forfeit the whole deposit no matter how you do before moving out A check-out report was received and there is little blemish which clearly does not justify what they do Further UpdateThey are flagrantly in an attempt to rob us of all deposits in collusion with the landlord It is stipulated that your landlord also can t take money from your deposit to fix any damage caused by a repair they didn t do when they should have for example a leak you told them about that got worse and damaged the floor Upon checking the record we always informed the landlord and the technician immediately upon any damage found However they deliberately ignored it which resulted in further damage It is believed that they were told in this way for earning money in an unscrupulous manner Thus we have each and every reason for vigoriously advising that you MUST NOT rent any properties from this agency If you are currently renting a property from this agency you must take every action POSSIBLE to safeguard yourselves and be well-prepared to start a long battle in fighting for the deposit you well deserve Final updateTDS makes a decision that allows us to get back most of the deposit Thus you must not trust or rent any apartment from this agency which consists of a bunch of scoundrels I can t believe Emma Parks who is the Sales Director disturbingly bereft of conscience and moral principles is leading and or in collusion with them

Awful avoid at all costs

Awful avoid at all costs No better example of style over any shred of substance Patronising and thoughtless staff

Absolutely awful

Absolutely awful Extremely rude and unprofessional read their replies to complaints on Google for an understanding of how they work Avoid where possible

Appalling experience from day one

Appalling experience from day one literally straight after Katie sold me the service No landlord checks led to a tenant from hell To rectify Katie promised a new tenant at no extra fee but a fee was still charged Multiple emails regarding checkout were ignored and this was not done in time Charlotte who ignored my emails simply passed the blame onto Morgan Next tenant- inventory not sent to me at all When requested because the waste disposal had been broken it listed assortment of items under the sink- no mention of waste disposal So that cost me again I was contacted by their accounts dep t regarding disposit return My flat had been trashed that much by the nightmare tenant that they never checked adequately that I needed to dispute the deposit return The accounts person told me to wait and that they would notify me when to dispute The next time he contacted me was to tell me that the deadline was the day before I have lost a small fortune because I trusted this uncaring and incompetent organisation And they continue to badger me for money owing Use these at your own peril

Avoid at all costs

I rented an apartment from Wenthworth Rose and since then it was a nightmare Whenever there were any issues i notified the agency and the landlord at once However all issues were left unattended There was no difference even i called or sent email There were no reply Once we moved out they attempted to charge us the whole deposit and fortunately they were not successful thanks to an impartial and transparent decision from TDS In the meantime there is still some deceptively positive feedback elsewhere If i had read all reviews thoroughly before i would not have fallen into this trap I believe they are infamous for taking money from each and every tenant I was facing more or less similar issues mentioned in other reviews During phone call they were totally rude and stuck-up Based on the above you are strongly advised not to use this agency anymore

RUDE

The way they have just spoken to my partner was so incredibly rude The tone the unwillingness to answer questions followed by an abrupt way of putting the phone down before he d even finished speaking Disgraceful - if you don t like your job then I suggest you work elsewhere because what an awful representation of the company Unfortunately I didn t get their name before she ended the call but I m well and truly shocked

Stay away at all costs

Since i moved in a disaster began They did not do any maintenance and left all issues unattended We were constantly living in an horrendous environment They didn t reply to email and hung up bluntly on the phone Once moving out they attempted to extort the whole deposit but fortunately they failed miserably with an effort from TDS making a fair decision For the best of your interests do avoid any contact with this agency Be aware of the deceptively positive reviews elsewhere

Super rude and dismissive

Super rude inhuman and dismissive My recent experience was one of its kind in this country The staff doesnt care about your concerns challenges or confusion No support at all Kept our holding fee stating their irrelevant policy that says its nonrefundable whether you move in or not 300 for them as a business probably means nothing but for a family working class its hard earned money Just show some courtesy and moral value within your business They spoke very rudely to my partner and threatened to complain about him when he was putting his concerns upfront Pathetic

W R offer a professional service

W R offer a professional service every member of staff is friendly and efficient Viewings are given the time they deserve and are never rushed helpful and thoughtful advice was given throughout The team really knows houses and their enthusiasm shines through