


Wentworth&Rose – Professional Independent Estate Agents
Based on authentic user experiences
Lucy Jennings
6737 reviews
N/A
8 months ago
Crooks - rude unprofessional and money grabbing
I would give them 0 starts but it doesn t let me I wanted to buy a house they advertised but they said I couldn t buy it unless I used them to sell my property They didn t know anything about the house I was buying And they did nothing to sell my property - used my photos and actually insulted my home in front of potential buyers If I didn t get back within the hour they would leave passive aggressive voicemails saying I was radio silent When they spoke on the phone they were abrupt condescending and rude Super fake and over the top in real life On top of this when I got survey results I decided not to buy the house as it would need tonnes of money spent on it to fix which I did not have Since then over the last year they ve continued to send me emails threatening that I owe them 1 5K I DO NOT It was made clear and it is generally known that a estate agency fees are payable only upon completion of a saleB when survey results are bad buyers have a right to pull out And actually for any other other reason - it s a big and scary life decision to buy and house and they are meant to help make it less stressful They THEN had the audacity to send me a letter asking if I wanted help selling my apartment this year Outrageous Keep away from them No matter how nice the house I would never buy or sell through them
Ragazzo Vivace
6737 reviews
N/A
8 months ago
Stop renting any property from this agency
Please do stop renting any apartments from this agency IMMEDIATELY because they are in collusion with the landlord in an attempt to forfeit the whole deposit no matter how you do before moving out A check-out report was received and there is little blemish which clearly does not justify what they do Further UpdateThey are flagrantly in an attempt to rob us of all deposits in collusion with the landlord It is stipulated that your landlord also can t take money from your deposit to fix any damage caused by a repair they didn t do when they should have for example a leak you told them about that got worse and damaged the floor Upon checking the record we always informed the landlord and the technician immediately upon any damage found However they deliberately ignored it which resulted in further damage It is believed that they were told in this way for earning money in an unscrupulous manner Thus we have each and every reason for vigoriously advising that you MUST NOT rent any properties from this agency If you are currently renting a property from this agency you must take every action POSSIBLE to safeguard yourselves and be well-prepared to start a long battle in fighting for the deposit you well deserve Final updateTDS makes a decision that allows us to get back most of the deposit Thus you must not trust or rent any apartment from this agency which consists of a bunch of scoundrels I can t believe Emma Parks who is the Sales Director disturbingly bereft of conscience and moral principles is leading and or in collusion with them
JalM
6737 reviews
N/A
8 months ago
Awful avoid at all costs
Awful avoid at all costs No better example of style over any shred of substance Patronising and thoughtless staff
Peter
6737 reviews
N/A
8 months ago
Absolutely awful
Absolutely awful Extremely rude and unprofessional read their replies to complaints on Google for an understanding of how they work Avoid where possible
Sean Nugent
6737 reviews
N/A
8 months ago
Appalling experience from day one
Appalling experience from day one literally straight after Katie sold me the service No landlord checks led to a tenant from hell To rectify Katie promised a new tenant at no extra fee but a fee was still charged Multiple emails regarding checkout were ignored and this was not done in time Charlotte who ignored my emails simply passed the blame onto Morgan Next tenant- inventory not sent to me at all When requested because the waste disposal had been broken it listed assortment of items under the sink- no mention of waste disposal So that cost me again I was contacted by their accounts dep t regarding disposit return My flat had been trashed that much by the nightmare tenant that they never checked adequately that I needed to dispute the deposit return The accounts person told me to wait and that they would notify me when to dispute The next time he contacted me was to tell me that the deadline was the day before I have lost a small fortune because I trusted this uncaring and incompetent organisation And they continue to badger me for money owing Use these at your own peril
Piccolo
6737 reviews
N/A
8 months ago
Avoid at all costs
I rented an apartment from Wenthworth Rose and since then it was a nightmare Whenever there were any issues i notified the agency and the landlord at once However all issues were left unattended There was no difference even i called or sent email There were no reply Once we moved out they attempted to charge us the whole deposit and fortunately they were not successful thanks to an impartial and transparent decision from TDS In the meantime there is still some deceptively positive feedback elsewhere If i had read all reviews thoroughly before i would not have fallen into this trap I believe they are infamous for taking money from each and every tenant I was facing more or less similar issues mentioned in other reviews During phone call they were totally rude and stuck-up Based on the above you are strongly advised not to use this agency anymore
Mollie Prince
6737 reviews
N/A
8 months ago
RUDE
The way they have just spoken to my partner was so incredibly rude The tone the unwillingness to answer questions followed by an abrupt way of putting the phone down before he d even finished speaking Disgraceful - if you don t like your job then I suggest you work elsewhere because what an awful representation of the company Unfortunately I didn t get their name before she ended the call but I m well and truly shocked
Joven
6737 reviews
N/A
8 months ago
Stay away at all costs
Since i moved in a disaster began They did not do any maintenance and left all issues unattended We were constantly living in an horrendous environment They didn t reply to email and hung up bluntly on the phone Once moving out they attempted to extort the whole deposit but fortunately they failed miserably with an effort from TDS making a fair decision For the best of your interests do avoid any contact with this agency Be aware of the deceptively positive reviews elsewhere
Fatima
6737 reviews
N/A
8 months ago
Super rude and dismissive
Super rude inhuman and dismissive My recent experience was one of its kind in this country The staff doesnt care about your concerns challenges or confusion No support at all Kept our holding fee stating their irrelevant policy that says its nonrefundable whether you move in or not 300 for them as a business probably means nothing but for a family working class its hard earned money Just show some courtesy and moral value within your business They spoke very rudely to my partner and threatened to complain about him when he was putting his concerns upfront Pathetic
Ellie
6737 reviews
N/A
8 months ago
W R offer a professional service
W R offer a professional service every member of staff is friendly and efficient Viewings are given the time they deserve and are never rushed helpful and thoughtful advice was given throughout The team really knows houses and their enthusiasm shines through