Wessexgarages Reviews

Kia Niro 4 HEV

I picked up my Niro HEV yesterday So pleased with my new car This is my second new Niro Special thanks to Ryan who is an excellent ambassador for Wessex His customer relations are excellent so helpful and knowledgeable with a great personality which made my experience from purchase to handover smooth Thanks also to Paul the manager

Recent purchase

This could have been a 1 star rating although Wessex in Gloucester came through and resolved an unhappy customer into a happy one Due to cars dropping in price my car value had dropped even though paperwork confirmed otherwise After a long conversation a hiccup with the order where the car should have been manual and came automatic the staff new staff were amazing found a manual car and honoured the pricing It s easy to judge and blame staff for errors but it s how they are handled and fixed in the end Unfortunately the Manager Amanda and Isaac had to deal with the issues from previous advisers but they have done a wonderful job of which I thank you for all of your help time and patience I hope it is smooth sailing for you all now

Samuel Brown

Samuel Brown Wessex Cribbs Causeway What an awesome young man can t praise him enough Nothing was to much trouble he is so knowledgeable If you re looking to buy a Nissan I would recommend you ask for Samuel Thanks so much for looking after usPhil Jacqui

Excellent Customer Service

Massive thank you to Andy Michael at Wessex Kia Newport for his patience especially as he was working the late evening shift Excellent product knowledge and able to explain the differences between all the models of the Stonic I was looking for Good customer service from Wessex all round

Brilliant service from start to finish

Brilliant service from start to finish I m not local to Bristol but this was no problem at all Jacob Evans was my sales rep and was fantastic great advert for the company give that man a pay rise He answered all my questions and provided all information in a timely manner He even personally delivered my car which is lovely I can t fault it I would highly recommend this company and of course Jacob

Didn t mean to have this brand

Didn t mean to have this brand didn t intend on spending the money I did fault of SIL However Graham Craig even young Sami made it an enjoyable experience Took the mickey as I caused them some stress but they were lush My purchase was delightful as is the car Thanks gents you did yourselves the company proud Newport branch

Customer Service as it should be

The service I received at Wessex Garages Newport from Andy Shorland was exceptional He was extremely friendly knowledgeable and professional Andy was a joy to deal with from start to finish and kept me informed at all stages I did not have to chase him up at all Just wish all customer service could be like this Truly exceptional service

Wessex Cardiff Penarth Road staff were

Wessex Cardiff Penarth Road staff were good because we were not initially looking at another Tuscon and went to the Kia garage next door On the way in we bumped into Jonathan from Hyundai who had seen us getting out of our car Hyundai tucson and said about the new ones After been very dissatisfied with the customer service from Kia we went across to Hyundai and Jonathan was so professional we decided to purchase a new one Fantastic customer service and would highly recommend

Excellent communication and fast service

Excellent communication and fast service from Kia today My Sorrento went in for a service and MOT first thing this morning and was collected in just a few hours I was kept informed of progress at all times by the very efficient Claire Gibson - definitely a 10 out of 10 score Thank you