Wessexinternet Reviews

Connection issues

Internet went off Thursday so called office Spoke to Lucy Fielding who advised there was a fault at the box and engineer was on route Back up and working within the hour She also followed up on an outstanding connection issue Received call today from Tech who has changed some incorrect settings so hopefully that has fixed it Lucy called me today Friday to check if everything had been sorted Excellent customer service

Advice appreciated

My Support Ticket 00237386 was responded to promptly by Ruby who left a call-back message and then by Lucy who explained the problem very clearly to my satisfaction I had been completely baffled by the conflicting data usage reports on the Wessex Internet portal Lucy explained that there was an ongoing technical issue with the portal but was able to give me an up to date reading of my data usage It is a pity that Wessex Internet didn t advise of the problem with the portal when it first occurred

Jordan Garden Team 4 - 10 10

After months of eagerly waiting my village is now cabled up and Jordan Garden Team 4 arrived as planned to install FTTP We discussed the route from the street to the house and the team set about burying conduit beneath wall fence gravel tarmac concrete - and took it all in their stride They all worked hard kept me informed throughout and the only evidence they ve been is a 5cm wide line of new tarmac which will weather in in no time oh and a cable-end awaiting connection to the new kit - next week Thank you guys for a really professional job

Speedy solution

We ve had ultrafast broadband for over 2 years and are so relieved to have fast speeds after years of struggling with very poor broadband Had an issue last week which was remedied very quickly and efficiently by speaking to Will Targett who sorted out the problem by talking us through it Very impressed by customer support Many thanks

1Star Wessex to 5 Star Stephanie

This started from a very low 1star Since the installation performance has been very poor in parts of the house Getting an extra booster was like pulling teeth Mistake after mistake Finally Stephanie got a grip and sorted things So she gets the 5 Stars I withhold my judgement on Wessex a while longer

Excellent experience from start to

Excellent experience from start to finish Everyone I spoke to was knowledgeable and it s great to be able to speak to the same person without being passed around - good old fashion customer service - Our internet is fab so far easily catering for our family of 4 Thank you Wessex

Fibre install

We have just had fibre optic internet installed into our home Tiago the installer can on a Saturday morning very very convenient for us as we couldn t be at home on a week day He was very professional and very swift in his work and kept us updated with the install Within 2 hours of his arrival we had full fibre in our home Thank you Tiago for working on a Saturday also to Katie Gondelle for making this all happen 10 out of 10

Great Service Firstly the team in sales are

Firstly the team in sales are responsive positive and efficient - Amazing service Katie Gondelle has been so charming and professional Secondly they have stuck to their timetable kept us informed and have always been polite This will transform our life as a family in a rural location

First Class Customer Service

Just a huge thank you to the onsite team carrying out the cable laying on our property in Balmer Lawn Road The team led by Andy were incredibly friendly engaging polite and courteous They ensured that we were fully engaged throughout the process with ongoing contact so that we knew what work was being undertaken and when They went above and beyond to ensure that no damage or evidence of the digging was left behind First class customer service