Wessexwater Reviews

Excellent customer service

Excellent communications and no quibbles about what had happened Customer services were efficient helpful clear and unambiguous Payment was made very quickly and simply by bank transfer

Martin from sewage is an absolute gem

Martin from sewage is an absolute gem We had a blockage with backing up waste water in the garden backing up in the kitchen sink Being 9 months pregnant it wasn t the best situation to find ourselves in He came out and gave great advice on what the issue was and explained it s a private job which we understood Being the fab person he is he still unblocked the drain even though he didn t have to and sprayed the ground so the waste water drained away and the kitchen sink no longer backed up This was all at 11pm Fab service

It didn t take me long for someone to

It didn t take me long for someone to answer The lady who took the call acted quickly and she was polite friendly The water was restored within a short time Also another lady called to the cottage to check the water is working ok but was ready to fix the problem if I needed to Great service Thank you

Good and quick service

Good and quick service Amy displayed excellent knowledge and sorted out my problem

Jenna-Grace - Very Helpful

Spoke on the web chat to Jenna-Grace to resolve an issue She was super efficient and really helpful

I deal with utility companies a lot and

I deal with utility companies a lot and Wessex Water are by far the most efficient to deal with

Online Chat was great

Amy the chat handler was prompt and curteous in dealing with my query

Sam was a

Sam was very helpful gave me all information needed and passed the information on to the relevant department

Swift and professional on an unpleasant job

My phone call was answered immediately by a lady on the phone who was very pleasant and sympathetic as there was a sewage blockage bursting up and overflowing around the drainage cover in my garden which was pretty revolting She told me someone would come that day and she noted down the times I would be out on the school run Dave Jake rang half an hour ahead and quickly started dealing with the blockage on arrival They managed to lower it but then got called on an emergency job so they had to return the next day They turned up first thing the following morning and fully dealt with the issue swiftly and professionally It was an unpleasant job but they cleaned it up really well and I was very happy with the service Thanks guys