


Furniture Store in Stoke-on-Trent — Westbridge Furniture
Based on authentic user experiences
scbond
6734 reviews
N/A
11 months ago
Awful bunch of fraudsters
Ordered a sofa and armchair directly from them Very keen to get the money from you and then advise of a 12-16 week wait but also claim the wait will realistically not be that long Around 30 weeks after ordering the items arrived and were badly damaged Complained to the store manager politely and he proceed to say so what that were you not us and to f off Got a director involved who were apologetic and arranged a replacement Replacement arrived after around 4-5 months The replacements have tears and punctures in the leather some which they have then tried to cover up and one which they missed The director s response This is natural for leather and we won t be doing anything They clearly thing the law doesn t apply to them They re an utter disgrace with an appalling attitude towards their customers I ll be taking them to the small claims courts for the full amount plus legal fees and disposal costs
neil harper
6734 reviews
N/A
11 months ago
We ordered 2 settees on the 25th of
We ordered 2 settees on the 25th of july and they where delivered on the 4th of August We love the style of the two settee 7 months down the line we have at to have the seats repaired When the seats where removed we found on the first 1 there was only 1 piece of dacron on the springs and no canvas between the springs and dacron There was a foam roll on the front edge too make a roll at the front The 2nd one we found the same as the first one but this time there was no foam roll on the front We had them done by a proper upholster costing us another 200 If westbridge want to see some photos I have them I have tryed to find a email for Westbridge but can not find one Not a happy customer Mr N HarperI have to apologise about not been able to find an email address I have now sent the photos by email to Stewart Fieldhouse and also put him right about a few other things in his reply I stick to my one star review As said we like the settees but they need to look at the seats carefully as they not very good
Joe Dobson
6734 reviews
N/A
11 months ago
Thanks to Westbridge
Thanks to Westbridge - well pleased with my 3 abbey leather sofas - Delivery guys excellent helpful fast friendly and efficient - A fantastic customer experience
Susan Daker
6734 reviews
N/A
11 months ago
Great store
Ordered furniture for my new home But had a delay in moving staff were really helpful and kept my order in store until I was ready to have it delivered When it was delivered the drivers unpacked it all and put it in place for me Will definitely be going back
Julie
6734 reviews
N/A
11 months ago
Thank you to all the staff at te
Thank you to all the staff at westbridge furniture we have had wardrobes bedside tables and two leather sofas Sale s team through to delivery and assemble team will definitely use your company again
christopher daker
6734 reviews
N/A
11 months ago
Quality products and great service
Great range of quality stuff with some great price tags Staff were helpful and knowledgable about the products which is always nice to see Unlike a lot of stores like this they re not pushy but at the same time there always seems to be someone on hand when you need to ask a question Our order was delivered on time and really pleased with the final product Will be shopping there again
Carol Martin
6734 reviews
N/A
11 months ago
Fantastic shop fantastic service great
Fantastic shop fantastic service great quality and design Bought a wardrobe from here recently The 4 door wardrobe from the Lyon range Free delivery and assemblyCan t beat that Delivered and put together quicker than estimated This wardrobe is very sturdy and great value with 2 really large drawers and all the space I needed to hang all my clothes Really couldn t ask for more excellent value
Barry P
6734 reviews
N/A
11 months ago
Nantucket corner sofa
we purchased a large corner sofa in a fabric they didnt have on display in store at the time and upon delivery it was beautiful and in my opinion is better than a full price sofa we bought for another room which was twice the price Build and finishing is great sofa is nice and firm which i wanted for back pain and has settled a little in 3 months but is still very comfortable probably more so than when it first arrived They may have been a little light on communications between paying and delivery but based on my experience with this company I would recommend them as great value for money and good service
Jayne Graham
6734 reviews
N/A
11 months ago
Best furniture shopping experience
As we had already purchased a couple of sofas from West bridge we went back as we wanted a wingback chair and footstool Once again nothing was too much trouble for the staff especially Chris who was really helpful even carrying and loading our purchases into our car Top notch service and top notch furniture We live a good 40 minutes away but it really is worth the journey We will be recommending you to all our family and friends Thank you Westbridge keep up the fabulous work -10 out of 10
Jayne Graham
6734 reviews
N/A
11 months ago
Great furniture shopping experience
Bought a 2 seater and a 3 seater sofa from Westbridge and it was a great experience You can walk in the shop and have a look around without sales people bothering you We chose what we liked and they were very helpful through the ordering and collection The sofas are very well made and look lovely in our home Great value for money cannot fault anything about the experience- will definitely go back for any furniture we need on the future