Westbrookcycles Reviews

Great bike shop lots on offer got a

Great bike shop lots on offer got a great bargain follow up service was also second to none a well recommend outfit for your next bike A

I ve been using Westbrook for ages

I ve been using Westbrook for ages over 15 years for all my biking needs I have always found them polite and helpful and nothing is a problem for them All the team are very knowledgeable and show interest in their customers This is a bike shop that everyone should visit at least once They provide the highest standards of customer care and a pleasant shopping experience that other shops should aspire to

First Class Bike Shop

Very helpful and a great selection online and in the shop Excellent customer service Thank you

Full refund no questions asked no quibble Top customer service

I ordered a Cannondale Synapse from Westbrook but changed my mind when I received the bike I returned the bike never assembled and still in its box and received a full refund from Westbrook They didn t even ask me to pay their original shipping costs Absolutely fantastic service Thank you Westbrook Cycles

Top class service

Top class service with delivery through DPD provided with additional delivery options as I wasn t going to be on the first delivery day although no leave in safe place happy about that as it was a Power Meter - Very Happy with Ultegra Power Meter

Great Service and very knowledgable

Great Service and very knowledgable with products ordered quite a few things from them only had one missing item in one order but they sent the missing item out next day cant ask for more

Outstanding service will be a returning customer

TL DR - price matched a bike for me honest with delivery during current situation and helped me over the phone when assembling parts Stumbled across this company when searching for a new Giant Propel bike Found their website and asked for a price match It was quick and easy and the customer service team were polite They price matched the bike for me and returned my email within a day They asked what size I needed and ran a stock check out of hours for me - hugely appreciated I purchased through their site using PayPal and had no issues The delivery was slightly delayed but this was due to Giant and the current pandemic we are in can t blame Westbrook for that Bike arrived via DPD and came in excellent condition well packaged and pretty much assembled I know my way around bikes to an extent but there were parts which confused me as Giant do send a lot I sent an email to customer service and they had a bike mechanic ring me all in the same day Chris went through the parts I didn t understand and helped me to find the parts I needed and how to install them For reference the extra parts were related to whether I needed to install Shimano Di2 s You really wouldn t get this type of service from a lot of independent bike stores and I d definitely recommend and will return when I can afford another bike Thanks team

2 bikes and 2 happy boys

I wasn t aware of this company until recently but they have been absolutely brilliant We d tried some of the bigger names initially and they had no availability on bikes Another company just emailed and said they d got their stock wrong and couldn t supply - still haven t heard from them since Westbrook got us 2 Bikes delivered within days and we have 2 very happy boys Great pricing service delivery All good