


Mountain Bikes, Scott Bikes, Road Bikes & Components | Westbrook Cycles
Based on authentic user experiences
James Wright
6730 reviews
N/A
8 months ago
Excellent online service
Excellent prices excellent communication Two bikes delivered 4000 km away arrived in perfect condition Thanks
Tony
6730 reviews
N/A
8 months ago
Very helpful to a total bike novice
Very helpful to a total bike novice Helped me purchase the right bike at a great price The mechanics helped me build it over the phone and were very patient Thanks Thomas Highly recommended
Mr Nick Stamford
6730 reviews
N/A
8 months ago
Great bike shop lots on offer got a
Great bike shop lots on offer got a great bargain follow up service was also second to none a well recommend outfit for your next bike A
Michael Tandy
6730 reviews
N/A
8 months ago
I ve been using Westbrook for ages
I ve been using Westbrook for ages over 15 years for all my biking needs I have always found them polite and helpful and nothing is a problem for them All the team are very knowledgeable and show interest in their customers This is a bike shop that everyone should visit at least once They provide the highest standards of customer care and a pleasant shopping experience that other shops should aspire to
Cam Scott
6730 reviews
N/A
8 months ago
First Class Bike Shop
Very helpful and a great selection online and in the shop Excellent customer service Thank you
Simon
6730 reviews
N/A
8 months ago
Full refund no questions asked no quibble Top customer service
I ordered a Cannondale Synapse from Westbrook but changed my mind when I received the bike I returned the bike never assembled and still in its box and received a full refund from Westbrook They didn t even ask me to pay their original shipping costs Absolutely fantastic service Thank you Westbrook Cycles
Phil
6730 reviews
N/A
8 months ago
Top class service
Top class service with delivery through DPD provided with additional delivery options as I wasn t going to be on the first delivery day although no leave in safe place happy about that as it was a Power Meter - Very Happy with Ultegra Power Meter
DH
6730 reviews
N/A
8 months ago
Great Service and very knowledgable
Great Service and very knowledgable with products ordered quite a few things from them only had one missing item in one order but they sent the missing item out next day cant ask for more
Matthew Williamson
6730 reviews
N/A
8 months ago
Outstanding service will be a returning customer
TL DR - price matched a bike for me honest with delivery during current situation and helped me over the phone when assembling parts Stumbled across this company when searching for a new Giant Propel bike Found their website and asked for a price match It was quick and easy and the customer service team were polite They price matched the bike for me and returned my email within a day They asked what size I needed and ran a stock check out of hours for me - hugely appreciated I purchased through their site using PayPal and had no issues The delivery was slightly delayed but this was due to Giant and the current pandemic we are in can t blame Westbrook for that Bike arrived via DPD and came in excellent condition well packaged and pretty much assembled I know my way around bikes to an extent but there were parts which confused me as Giant do send a lot I sent an email to customer service and they had a bike mechanic ring me all in the same day Chris went through the parts I didn t understand and helped me to find the parts I needed and how to install them For reference the extra parts were related to whether I needed to install Shimano Di2 s You really wouldn t get this type of service from a lot of independent bike stores and I d definitely recommend and will return when I can afford another bike Thanks team
Kevin Newbatt
6730 reviews
N/A
8 months ago
2 bikes and 2 happy boys
I wasn t aware of this company until recently but they have been absolutely brilliant We d tried some of the bigger names initially and they had no availability on bikes Another company just emailed and said they d got their stock wrong and couldn t supply - still haven t heard from them since Westbrook got us 2 Bikes delivered within days and we have 2 very happy boys Great pricing service delivery All good