


Based on authentic user experiences
Luuk Be
6730 reviews
N/A
11 months ago
Slowing down withdrawal process on purpose
They seem to slow down the withdrawal processon on purpose and getting an answer from your Personal VIP accountmanager takes days What they hope for is that you gamble your winnings away smart tactics but unfair to the player if you ask me If I make a deposit the money is immediatly deducted from my bankaccount so why not the other way around At most a day for a withdrawal is acceptable most casino s i played transfer the money within seconds Don t believe all the positive comments about mr Gerard Serano all these reviews are written because mr Serano promised them a reward in return He almost tells you what to write about him so he is problable not such a great manager but certainly the only one that blackmails the players at Westcasino
Dam
6730 reviews
N/A
11 months ago
Nothing more than scam
Nothing more than scam I have excluded myself because of gambling addiction without posibillity to reopen it Guess what After some time my account was reopen and I was able to deposit more money Also CasinoGuru are they paid from casinos to make some silly verdicts didn t help me And at the end their litlle boss Ed Blake Karma always came back - STAY AWAY
SML
6730 reviews
N/A
11 months ago
Do NOT play here
Do NOT play here I have sent several mails contacted live support several times and they just keep sending me spammy e-mails I have even said that I m playing from an illegal country and they keep saying to e-mail support while they don t even reply They just want your money Hope the spam e-mails finally stop now
Carlo
6730 reviews
N/A
11 months ago
No withdrawal yet
I made a deposit last sunday and won Submitted a withdrawal for this money on the same evening I needed to verify my documents that is usual with online casino s But I need to even send them the bank transaction I made Also the process is now almost taking 5 days and my withdrawal is still pending Customer service does nothing about this issue and say they are different departments Pretty weird if you are one company so i m still waiting for my money probably not going to play here if this keep going on
rocky
6730 reviews
N/A
11 months ago
Scam casino Never play here
Scam casino Never play here They sent me email informing me if I join there telegram channel they will provide me no deposit free spins I joined their telegram channel but they refused to credit the no deposit free spins for it
Sina
6730 reviews
N/A
11 months ago
It has been almost one week that I have
It has been almost one week that I have been struggling with verification after I made a withdrawal request The financial team only shows up once a day to reject my documents The support acts like they do not even work with the financial team and they can t really talk to them What I assume is that they re buying time in this way to do the withdrawal requests or they just want you to cancel and lose Worst casino experience ever
Dam
6730 reviews
N/A
11 months ago
Withdrawal delay
Nice casino a lot of games lot of Promos But withdrawals time are unaceptable Waiting 3 days for 500euro withdrawal My account is already verificated Chat says only finance team working on it your withdrawal came As soon as posiblle Stary away if you don t wan t to wait many days for your money In 2021 where most casinos make withdrawals in few hours some instant via Trustly or e-wallet is a big joke what they are making there diabyKSC
David Coppel
6730 reviews
N/A
11 months ago
Good offers and games but cant withdraw
While the games are entertaining and the offers are good it s all pointless if you cannot withdraw money as they are incredibly stringent about rules even after explaining the current situation and clearly proving I own the account and the cards used I will change my review if I actually successfully withdraw my money but feel like it s going to be a fight to do so Nope no dice review stays
Thomas Mc Grory
6730 reviews
N/A
11 months ago
Stay clear
Stay clear Contacted customer service to close my accountand they would not close it Passed me off to some email address You can t win in this Casino Min witdrawl is 100 and they charge you for making a deposit Stay away slotbox is the best casino I ve ever played
Kristen
6730 reviews
N/A
11 months ago
They took my deposit and never credited
They took my deposit and never credited it I then spent days arguing with customer service about it without any outcome but being told I am to wait another 3 business days for another team etc etc don t spend money here it s nothing but a sham