Westcoastkids Reviews

Claim

Horrible customer service

Horrible customer service Qas promised a resolution which has yet to come Told by the store manager at Bayview location the car seat I wanted would be on sale this weekend at least 15 off but see it is excluded from the sale How can managers not know about sales and just peo ise something and then not follow thru Still no satisfaction from customer service Shop elsewhere

Customer service answers promptly but

Customer service answers promptly but does not follow up and the options provided are fairly useless Tried to cancel an on-line order that I have not received First it was 3 weeks then 6-8 weeks They would only offer an in-store credit rather than a refund that would be useless since this was a time sensitive gift Highly unreliable company in my opinion I will NOT be buying from them ever again

i bought an 800 stroller based on the

i bought an 800 stroller based on the Richmond store rep s recommendation that the adaptor for an additional 60 would work with my carseat I ordered both pieces The adaptor did not fit the carseat It turned out the adaptor for our carseat didn t exist The stroller manufacturer eventually made it but doesn t ship to Canada contacting west coast kids was futile They basically said it was my problem to deal with So now I am stuck in the house with an 800 stroller i cannot use for an infant

In all honesty

In all honesty I would have provided 0 stars if possible I ordered a Oilo chair from West Coast Kids back in September not the cheapest item They said the chair would ship in 8-12 weeks and it is WELL over that I am due in 3 weeks and still do not have an answer to where the chair even is Once I contacted Oilo Studio about the chair they assured me it was in Canada so it is West Coast Kids fault to why it hasn t been shipped Between many email exchanges with this company they continue to find excuses to why the chair hasn t shipped PLEASE do not spend your money with this company they have horrible customer service and general lack of professionalism

Just terrible all the way around

Just terrible all the way around Took my deposit on credit card over the phone 25 did not inform me that I would not be able to pay the rest unless in person at the store which is 900 km away Forced to purchase gift card to pay lost my shipping insurance and cash back Typical bait and switch Natart would not address issue so both of them have lost a customer order was 5000

Unbelievably bad customer service

I m writing a review on behalf of my 37 weeks pregnant best friend She ordered a very pricey car seat online on Black Friday over a week ago and also purchased route protection insurance She didn t receive a confirmation e-mail or any tracking after waiting for over a week so she contacted customer service and they told her because of the volume of orders they had received they were unable to help her with her issue Abysmal customer service Why are you still having sales when you re failing to deliver on already existing orders The other reviews confirm she isn t the only person who s been ripped off by them A car seat isn t something frivolous this is an extremely necessary purchase for a new parent to ensure their baby s safety and I can t say how disappointed I am in West Coast Kids I ll never make another purchase from his company and will be telling everyone I know to steer clear

Horrible service

Horrible service They canceled my order after waiting 2 weeks Their typo so my bank cancelled order I replaced order Waited 2 weeks with canpar delivery which was horrible One pkg arrived 2nd one did not West coast rep said it was delivered while canpar tracking said in diepe Very poor service No returned calls I wish I read these reviews before purchase of my veer wagon Find another option

Scammers

We are a small business that ships to WCK Our overall shipping accuracy rate is above 98 and yet these scammers habitually claim we short-ship them in an attempt to get free product or a credit I would avoid any dealings with this so called business whether you sell or buy from them

I placed an order after speaking to an

I placed an order after speaking to an online representative The quoted one item to be 2-4 week estimated arrival delay I called two weeks out now they are saying 3 more months delay I asked for a refund since none of the items have shipped I got told I had four hours after order to cancel for refund If they had shipped as quoted would not be a problem but now they r 3 months or more delayed which is unreasonable I spoke to a manager and she was condescending and would only quote 4 hr cancellation policy The store lies to u with estimated arrival times then keeps ur money as store credit is the only refund option they will give u Don t shop here there are many other reputable stores that will appreciate your business and treat you with the respect you deserve

WestCoast kids returns or exchange

WestCoast kids returns or exchange policy is none existent I definitely will not recommend this shop to anyone especially new moms ever again Once you have even take something out of box they will not return or exchange Terrible customer service