Westlondon-plumbing Reviews

BEWARE of COWBOY PRICING OPAQUE AFTER SALES SERVICE

BEWARE of COWBOY PRICING OPAQUE AFTER SERVICE I had first used their services to fix a pump in my boiler on 29th January and paid them 700 to get it up and running 5 months in and the boiler blew up off with the water pump being the cause that I knew through my investigation As the water pump was replaced by West London Plumbing services that was still under warranty I was made to pay the labour charge of 90 VAT 108 for them to come and look at it take it to the supplier and come back with a new pump to fix it The engineer turned up and within 5 minutes figured out the pump failure was the main issue However instead of replacing it an hour was spent on them figuring out a reason not to swap it with a replacement for free but do it subject to me paying an additional 298 VAT and extra labour on top including travel to their supplier that I was going to be additional extra charge of 90 VAT taking the total to almost again 700 total joke and think they can take the gullible for a ride They blamed the failure of the pump on a supposed leak that they couldn t even show me and said that because water went inside the pump it wouldn t be covered under manufacturer s warranty I asked them that irrespective of anything water shouldn t have gone inside the pump unless faulty and they had no answer I also asked for the receipt of my original payment to take the matter up with Worcester Bosch but they refused to send that across probably because they don t want to disclose the inflated pump price that they sell to customers The pumps are available for 130 and they quoted me 298 VAT Because I am under warranty and refused to give in to their almost blackmail pricing of an additional 700 on top of the 700 that I paid earlier they didn t do the job and left the boiler as is In other words I am in the same position as I was with 108 deducted and they had the cheek to take an extra 54 on top without informing me BEWARE OF GIVING THEM CARD DETAILS BECAUSE THEY WILL TAKE MONEY OFF WHENEVER THEY WISH WITHOUT INFORMING YOU I called them up today to enquire why they took the extra money - they had the audacity to say they can t talk and it was the same lady who took the money off my account as supposedly today they answer only emergency calls Only thing she said is the engineer supposedly spent an hour and a half SPEAKS VOLUMES AS HE DIDN T DO THE JOB THAT HE CAME FOR BUT SPENT CLOSE TO 45 MINUTES OUTSIDE ON THE PHONE And thanks to Ring doorbell I have the video proof of their coming going including my conversation with them BUT THEY WILL BE QUICK TO TAKE YOUR MONEY AS THEY DID - AS I PAID 162 AND THEY STILL DIDN T FIX MY ISSUE trying to hide under the garb of GDPR for not giving me the actual original warranty invoices for a service that I paid for but instead giving me their inflated invoice minus warranty USE THEM AT YOUR OWN PERIL IS MY ADVICE

I had a disappointing experience with

I had a disappointing experience with this boiler service company The technician appeared unknowledgeable unable to read basic fault codes and missed an active fault displayed on the panel They claimed to work onsite for nearly 3 hours but when I requested proof of parking to verify they didn t respond To make matters worse they charged my payment card without authorisation after storing my details I wouldn t trust this company with boiler maintenance again due to their lack of expertise and questionable billing practices

Boiler and Mega flow service

I booked for comprehensive service for boiler and mega flow Engineer visited and open the cover checked the gas pressure and advised it is working perfectly Same he done with the mega flow open the wiring chamber Check the wire and advise working perfectly

I would highly recommend

My boiler broke on Sunday morning and they come out to quote for free My new boiler was installed the next day and I have to say the staff were very tidy I will use them again in the future for sure

My boiler was over 12 years old and

My boiler was over 12 years old and started to need constant repairs I called West London Plumbing to book a repair and they suggested replacing my boiler I had a new Worcester Bosch installed beginning of this week I am delighted with how clean and professional the engineer was Highly recommend

Excellent and very prompt service

Excellent and very prompt service I initially tried another local plumber who couldn t or wouldn t fit me in for over 24 hours West London Plumbing made the effort to send someone as quickly as they could Incidentally the other plumber then decided they could send someone quicker Thankfully I stuck with West London Plumbing They have provided an excellent service throughout Friendly helpful staff in the office and the plumbers who came were great

Nice company to work with when getting

Nice company to work with when getting my new boiler

Excellent

Unfortunately have had to use these twice due to boiler malfunctions but had excellent service on both occasions The plumber Steve was friendly on time and worked as fast as he could to get us hot water back Thanks again guys

I was very impressed with the service

I was very impressed with the service of West London Plumbing from start to finish I needed a new boiler as the old boiler had let me down The office staff were very helpful and prompt in answering my queries The quote was competitive and detailed I visited their office to go through the finance options and the application was then emailed to fill out from my end The process was very swift professional and the job itself was very well done They even mopped the floors surfaces cleaned and left tidy We would highly recommend West London Plumbing to anyone needing a new boiler