Official Site Westman Atelier Clean Beauty
Based on authentic user experiences
Nicole
6732 reviews
N/A
5 months ago
Worst customer service
Worst customer service I originally contacted WM-Atelier in June 2022 with a question regarding an ingredient used in their product Now about 8 months later I am sorry to say that such customer inquiries are not taken seriously at all First my mails were not answered for months then I finally received an absolutely useless answer So I got back to them again no answer Then I tried to contact WM-Atelier via Instagram Again no help they told me to please email customer service ha ha ha - guess what I ve been doing for months Finally - after countless of unsuccessful follow-ups - I asked for a supervisor to contact me And tadadaaa a supervisor named Liz actually responded within 3 minutes so they actually always got my mails - by simply copy pasting the same meaningless response I already received months ago She didn t even bother to understand my issue I got back to her immediately but yes - of course - I have not heard back from her since then It is obvious that customer requests are unfortunately not taken seriously at all Rarely experienced such a bad customer support
Hala
6732 reviews
N/A
5 months ago
Products are marketed as clean yet
Products are marketed as clean yet when it comes to Customer service ie concerns good luck getting an answer or even acknowledging they made a mistake on an order Was told we d receive a discount yet their CS claim that just isn t the case So essentially they either have people giving you incorrect information or employees who are being untruthful They then proceed to explain that your claim never happened as they looked it up and there is no history of what you re saying Who is running this company and how are they this irresponsible careless with their prior history of customer interactions Unprofessional with a Superior ELITIST Attitude Additionally should a concern arise there is no phone number you re forced to deal with incompetent employees via email Westman Atelier website has a section for reviews all 5 star which just isn t authentic No company has thousands of reviews that are all positive which shows how incredibly untruthful deceitful they are If a company can t show real reviews why would you want to give them your business Add into the fact that it s been scrubbed on the internet who Gucci really is and her family background It doesn t exist no transparency Her birth name is CHELSEA not Gucci The entire company lacks transparency authenticity and honesty There are too many brands that sell clean make up that won t drain your entire life savings Anytime a company relies heavily on the filthy world of celebrity to endorse their product that is a RED FLAG Products that are great don t need Hollywood to peddle their goods
Mihaela Edge
6732 reviews
N/A
5 months ago
Zero customer service
Zero customer service The parcel was never delivered and no customer support is available to correct the issue I had to reach out to my Amex to obtain a refund
vic
6732 reviews
N/A
5 months ago
CUSTOMER CARE
The sales assistants are SOOOOOOOOOO RUDE in the Harrods branch I wanted to try a foundation which cost 70pounds she refused me and said as I was STAFF I was unable to use it I told her I purchased a lot of products in Harrods and am A BLACK TIER card holder meaning you have spent over 10 000 pounds I am shocked and disgusted that they have such a rude and narrow minded team not the first time they have had snobby rude behavior I will take my business elsewhere
Anna Arketa
6732 reviews
N/A
5 months ago
Awesome makeup
Good for my skin products designed in beautiful components My skin has never broken out when using Gucci s products She provides tutorials on how to use them