Westpac Reviews

Choose different bank- horrible customer service

yup choose different bank Horrible customer support they contact center does not even know how to do their job and when asked to speak to their supervisor they wont come to attend the call

Horrible phone service

Horrible phone service Unwilling to verify if a westpac bank tranfer screenshot with buyer account number on it is real or not Extremely bad customer service Would not recommend anyone to use this bank Terrible attitude and phone manners

They declined to assist me in changing

They declined to assist me in changing my international phone number I am unable to transfer my funds I am unable to change my address Very poor quality of client service crazy list of documents should be requested with the referee That s what no other bank is doing Avoid going near this bank Very outdated method online banking is far superior

Why bother banking with themFor almost a week now I ve been unable

For almost a week now I ve been unable to access my Westpac account via mobile app or web portal from overseas due to technical issues My email to the bank went unanswered despite their promise to respond within 3 days The worst service I ve ever received from any bank globally

It s a circus

Honestly it s a circus dealing with Westpac I have been trying to get 4 different issues resolved and we just keep going in circles Then when I get an email saying It s done I find out it actually isn t Staff seem pleasant mostly but I wonder about their competence

This company is happy to boot elderly

This company is happy to boot elderly pensioners with terminal illness out of their homes I am disgusted with how they treat their customers and then they call in the dogs by way of Minter Ellison Rudd Watts to do the final dirty work

One of the worst banks in NZ

One of the worst banks in NZ Recently shifted my mortgage and this bank disappointed me few times in a short span I will move to other bank as soon as my fix term end can t wait

Seems Weekend Staff not trained or not too bright

Happy to take your money but offering no change if you pay in cash Told to return and put in a claim for the change during the week A Claim for what should be change for a payment of a bill that they are agents for Was not told there was no change given at the time they insisted you deposit using machine as they refuse to take over counter Infact stood and instructed me the steps Then went opps sorry You cant get change What a bank with no money

I would never recommend this bank to

I would never recommend this bank to anyone the app is crappiest i had ever used The app always crash for hours I have been with them less than 5 months it has been so many crashes like at least 5 when you are in urgent it gives you so much stress Their customer service is very poor for a job that needs only 2 days max they managed to turn it into 3 weeks and still unable to do complete correctly and back to square one