


WEX | Simplify business fuel cards, employee benefits, & payment solutions
Based on authentic user experiences
Wilko
6730 reviews
N/A
10 months ago
WEX fuel card
WEX fuel card - Hopeless customer service and not accepted at all garages Just been issued a WEX ESSO fuel card that website says is also accepted at BP and Shell garages First BP garage I tried wouldn t accept it Went onto their chat page managed to get past the BOT to a human just to check acceptance criteria and see if there was an app of available fuel stations - they refused to help because I didn t have the account number I said I ve got the card in front of me but they just said we are unable to help on this occasion so guess participating garages and app are both top secret information that can only be shared with company directors or they know the card is no good I would avoid and go for a more recognised professional supplier
Rod Yarger
6730 reviews
N/A
10 months ago
Bandits
They set up their communication in a convulted way so that you miss payments and they can sock you with an exorbitant 75 late fee which they absolutely will not waive I don t know if they are set-up with more than Marathon I do know this I have shredded my cards Will never use them again I no longer get fuel at Marathon
Hisham Mohamed
6730 reviews
N/A
10 months ago
Poor Service and Poor Results
They are supposed to handle our FSA benefits processing However they do so poorly Their processes are cumbersome They have a poor interpretation of IRS regulations They FREQUENTLY deny claims on the thinnest of reasons and end up reversing their denials after large amounts of effort and evidence is provided Would not recommend Find another provider
None of your business
6730 reviews
N/A
10 months ago
Customer service supervisor Sarah is a lier
I called customer service to get the online account reset It took over an hour 3 calls 2 conference calls with the owner of my company and their incompetent supervisor named Sarah hung up on me twice In the end it turned out that Sarah had lied about which email was on file and it all could have been resolved in 5 minutes
Robert
6730 reviews
N/A
10 months ago
Fraud and excessive late fees
If you use any WEX fuel card and they have quite a few make sure it covers fraud We had one that didn t and were stuck with a 4000 bill when a card info was stolen by a truck driver and we didn t even use diesel fuel Also if you are one day late they charge like 9 late fees whereas other companies charge 1 and they have no option for autopay like other companies
President Professional Ultimat
6730 reviews
N/A
10 months ago
Horrible customer service and will not
Horrible customer service and will not compromise on anything They will also add many unnecessary hidden fees and when asked what it is for they come up with lame excuses Horrible company to work with from customer service to management if you re thinking about getting a gas corporate card look another way fast
customer
6730 reviews
N/A
10 months ago
WEX- you are horrible
So let me get this straight Our health insurance plans have gotten so out of hand with costs and claim denials that we now have to carry this supplemental scam to cover things we need But when we send receipts EOBs and even special notes from our prescribing doctor they still won t cover a compounded prescription They always say according to IRS rules which is their excuse for everything they deny Hmmmm I wonder what I would get if I asked for them to send me the specific rule they are referencing We should all start doing that I cannot stand working with them
Brent Delph
6730 reviews
N/A
10 months ago
This company is out to scam their
This company is out to scam their customers do not do business with these people Had a check for payment get lost in the mail overnighted them another check after speaking with their customer service still charged us over 1000 as a late fee Their customer service is a call center out of the country who is absolutely horrible to try to work with Also had 113 fraudulent transactions on one of our cards totaling over 26 000 00 which all had entered the exact same odometer reading all over the state and was clearly fraud We were told there is nothing they could do about it and file a police report which went nowhere Fuelman has been much better no cases of fraud and a much better customer service
Pat Rankin
6730 reviews
N/A
10 months ago
Strongly discourage using this company
I strongly discourage anyone using this company for any of its services Until this year I have no complaints but as of 2024 this company has been difficult Filing claims has been treacherous Claims that have easily been filed and paid in the past are now denied immediately All receipts and information was submitted as in the past but now the claims are repeatedly denied Worst customer service ever And now they have removed their customer service email address from their website That speaks volumes Stay away from this company if you can I have complained to my employer and they informed me that they had received MANY complaints I hope there are enough to warrant choosing a different company to handle benefits WEX is the absolute worst
Gladys
6730 reviews
N/A
10 months ago
Something is really off
Something is really offNearly two months since the query was raised My bank was charged when we were not in the country Their response In regards to the transaction you are querying we have received information to confirm that this transaction was processed manually due to a problem with the payment terminals at this Tesco Esso site Do to the nature of the issue a few transactions were processed after the original date and have come through with a transaction date of 20 08 2024 I can confirm that the transaction you are querying actually took place no 04 05 2024 at Esso Tesco Sheepscar Expres3 months after we were nowhere near the area in May plus we had a diff card registered then Please explain