Wexinc Reviews

Bandits

They set up their communication in a convulted way so that you miss payments and they can sock you with an exorbitant 75 late fee which they absolutely will not waive I don t know if they are set-up with more than Marathon I do know this I have shredded my cards Will never use them again I no longer get fuel at Marathon

Poor Service and Poor Results

They are supposed to handle our FSA benefits processing However they do so poorly Their processes are cumbersome They have a poor interpretation of IRS regulations They FREQUENTLY deny claims on the thinnest of reasons and end up reversing their denials after large amounts of effort and evidence is provided Would not recommend Find another provider

Customer service supervisor Sarah is a lier

I called customer service to get the online account reset It took over an hour 3 calls 2 conference calls with the owner of my company and their incompetent supervisor named Sarah hung up on me twice In the end it turned out that Sarah had lied about which email was on file and it all could have been resolved in 5 minutes

Fraud and excessive late fees

If you use any WEX fuel card and they have quite a few make sure it covers fraud We had one that didn t and were stuck with a 4000 bill when a card info was stolen by a truck driver and we didn t even use diesel fuel Also if you are one day late they charge like 9 late fees whereas other companies charge 1 and they have no option for autopay like other companies

Horrible customer service and will not

Horrible customer service and will not compromise on anything They will also add many unnecessary hidden fees and when asked what it is for they come up with lame excuses Horrible company to work with from customer service to management if you re thinking about getting a gas corporate card look another way fast

WEX- you are horrible

So let me get this straight Our health insurance plans have gotten so out of hand with costs and claim denials that we now have to carry this supplemental scam to cover things we need But when we send receipts EOBs and even special notes from our prescribing doctor they still won t cover a compounded prescription They always say according to IRS rules which is their excuse for everything they deny Hmmmm I wonder what I would get if I asked for them to send me the specific rule they are referencing We should all start doing that I cannot stand working with them

This company is out to scam their

This company is out to scam their customers do not do business with these people Had a check for payment get lost in the mail overnighted them another check after speaking with their customer service still charged us over 1000 as a late fee Their customer service is a call center out of the country who is absolutely horrible to try to work with Also had 113 fraudulent transactions on one of our cards totaling over 26 000 00 which all had entered the exact same odometer reading all over the state and was clearly fraud We were told there is nothing they could do about it and file a police report which went nowhere Fuelman has been much better no cases of fraud and a much better customer service

Strongly discourage using this company

I strongly discourage anyone using this company for any of its services Until this year I have no complaints but as of 2024 this company has been difficult Filing claims has been treacherous Claims that have easily been filed and paid in the past are now denied immediately All receipts and information was submitted as in the past but now the claims are repeatedly denied Worst customer service ever And now they have removed their customer service email address from their website That speaks volumes Stay away from this company if you can I have complained to my employer and they informed me that they had received MANY complaints I hope there are enough to warrant choosing a different company to handle benefits WEX is the absolute worst

Something is really off

Something is really offNearly two months since the query was raised My bank was charged when we were not in the country Their response In regards to the transaction you are querying we have received information to confirm that this transaction was processed manually due to a problem with the payment terminals at this Tesco Esso site Do to the nature of the issue a few transactions were processed after the original date and have come through with a transaction date of 20 08 2024 I can confirm that the transaction you are querying actually took place no 04 05 2024 at Esso Tesco Sheepscar Expres3 months after we were nowhere near the area in May plus we had a diff card registered then Please explain