Whataburger Reviews

I ordered and went to the window to pay

I ordered and went to the window to pay and gave my card and then there was an arm sticking out the window holding my card no receipt and just shut the window The drive thru since they don t know how to use the 2 window system they just have you pull up and will back up the drive thru The person opened the drive thru window and asked me what my what my order was and I asked you don t know and then was asked did you pay What kinda of Circus are you running here and calling it a service business which is a joke

I waited 35 minutes in drive through

I waited 35 minutes in drive through for two chicken patties for my dogs It would have been a lot faster for some to walk but since I can t walk I m captive to your lack of performance The boy at the window at least said I m sorry but I m not looking for apologies but reasonable service This is on going and definitely needs fixing There were plenty of workers inside but no one seemed to know or care about the customer

i ordered 25 00 Dollars worth of food

i ordered 25 00 Dollars worth of food and asked for a few ranch drsssing and was told to pay for it ive never payed for ranch and upset that im being charged for sauce i also asked for extra mustard and got none Please remember that your not the only restaurant in town that makes burgers you will receive 0 stars from me on your survey reviews social media reviews and online Google search reviews until this is corrected company wide everytime i go to visit this location snd order no exceptions 50 cents for a few squirts if sauce its ridiculous

WHAT IS WHATABURGER DOING WITH MY CHANGE

Whataburger s food is good what I am really disappointed in is their practice of wanting to keep my change Each time well 90 of the time I visit the drive through the employees ask me if I want my change Why wouldn t I want my change When I asked him what they would with my change he said Give it to my boss Are the supervisors and owners aware of this unscrupulous practice

Conyers Whataburger is Garbage

Since I had my dog with me I decided to use the drive-thru at the Whataburger at 431 Sigman Rd NW Conyers GA I was here at about 1800 I waited for the car ahead of me to pull forward It was busy and it was a minute or so for a staff member to ask me what I wanted I started my order then all the sudden the woman said hold on I waited TEN FREAKING MINUTES - NOTHING I blew my car horn Another car pulled up in the other lane and their order was immediately taken I saw a staff member delivering an order to the car ahead of me and I yelled if anyone was going to take my order All I got was a dirty look That was it I pulled up and waited until I could exit the lanes This Whataburger location has taken a nose dive in service since their first opened The staff is more interested in being on their phones or horsing around They sit in the booths leaving the small tables for the customers They would rather socialize with one another than do their jobs I won t be back The staff needs to get over their prejudices too There has been a decided shift that if you re not a person of color the staff doesn t want to serve you That s how I felt tonight

Whataburger fails to deliver on it s promises again customer service and

I have called both customer service and asked for the issue to be escalated Each time they promise to call and they never do Now what They took my points around 4k and they have not returned them They also promised to add 950 pts for any inconvenience and even those points were never issued The following detailed complaint has been sent to the Corporate Whataburger office on numerous occasions CRM 06940044357Hello I have not received any correspondence since 9 26 24 and I was assured by customer service that the escalations department would contact me Who do I escalate these issues to I was at one of your stores this morning and had I been able to use my coupons I would have saved money for me and my family Would someone please return my original points balance please They should never have been removed I would like to speak with someone in escalations asap Thank you for your consideration

I was given Cold French fries

I was given Cold French fries This is not the first time This restaurant is very popular for serving cold hamburgers or fries Please understand if this continues your restaurant will close just like many other restaurants that serve poorly 985Partner Michael Foster

the new whataburger on 16th street in

the new whataburger on 16th street in orange tx we made our order a no 1 with mayo and lettuce only extra lettuce was requested plus a no 2 no tomato with mayo instead of mustard the no 2 was right theno 1 was not even close to what was ordered both burgers were cold and french fries were cold as well we asked for some hit fries and never received them obviously the young lady working the counter was busy flirting with a another male emplyee this happened at 5 45 pm on 9 8 24 Sunday evening we will not be going back to this place if business again