Wheelchairs, Mobility Scooters & More :: Wheel Freedom
Based on authentic user experiences
Ambassador Patel
6727 reviews
N/A
10 months ago
Avoid at all costs including their Dubai branch
Giles Edward Donald needs to pay extra attention to this review there are certain clowns that work for you that will destroy your family owned business Unfortunately I ve had no other option but to post this full and transparent review with all honesty what these employees of yours don t understand is that they are crapping on the hand that feeds them The relationship started off excellent between myself and Wheel Freedom unfortunately as the months went by the relationship deteriorated as certain staff made the negative impression Giles you and the other company directors need to know this before this whole situation gets out of hand with another client of yours who would take legal action I know internally a lot of employees under your wing will take action to cover their own backs after this review 2 wheelchair technicians who I don t know need to stop make comments such as Oh he is here again little should they know it s my repairs that pays their wages Martin Pain the floor manager also needs to refrain from comments such as He is going to be here for the rest of the day Mr Pain should know that I don t have time to sit around racists as I have better things to be doing with my time Unfortunately sometimes I have to come into the showroom to have my wheelchair seen too Lastly if you are that family who own a 7 seat vehicle reading this then know your private affairs is out in the open members of the floor staff have commented Those benefit cheats all on PIP ran across the car park looking for scooters and wheelchairs I would urge anyone reading this to think twice before considering this company take strict caution if you are most of all from a minority ethnic background as some of these vermin portraying racist behaviour and comments To all my UAE followers they have another showroom which recently opened in Dubai Motability and other relevant authorities have been notified To Giles on a closing note you seriously need to reevaluate some of your employees and their conduct towards your clients Issues as such will ruin your company I ve now had to leave Wheel Freedom and go elsewhere on a positive note employees like Rash and the technician manager forgot his name need to be recognised as assets to the company Genuine staff like them get a bad name due to those rotten apples
Charlie
6727 reviews
N/A
10 months ago
Bullying with intent to cause alarm and distress
Just had a Karen Chris cause me alarm and distress in this store wouldn t leave me alone when asked also asked him to stop stalking me around the showroom his intent was to cause me alarm and distress I have filmed it all and passed onto the police his actions and the way he talks to me when I swear to express myself telling me I can t swear when I m AUSTIC and we swear to try and make me feel small and to intently discriminate against me because of a disability is utterly disgusting This lad needs to be fired
Jon Hastie
6727 reviews
N/A
10 months ago
Appalling service when the batteries
Appalling service when the batteries they sold me failed after less than a year and they refused to honour the warranty DO NOT buy batteries from this company
Louise
6727 reviews
N/A
10 months ago
Brilliant service
Called to hire a wheelchair and the service was fantastic From the moment of ordering to the minute it was delivered
Dawn
6727 reviews
N/A
10 months ago
We found Kelly extremely helpful and
We found Kelly extremely helpful and knowledgeable She stablished my actual needs This was my first trip to find a scooter and purchased one straight away Will definitely go back
david
6727 reviews
N/A
10 months ago
I have been with Wheelfreedom since
I have been with Wheelfreedom since they started many years ago and Giles actually came to me in them days I think with Chris and To be honest they have been great in all my contacts with them and a first rate company although I always contact them by phone and all the staff have been courteous I am hoping to have many more years with them so thank you Wheelfreedom
david
6727 reviews
N/A
10 months ago
I have been a Customer on long term
I have been a Customer on long term hire since company started many years ago and just took delivery on my brand new large scooter a pride colt Executive and it is so good and comfortable Great Company as well for service and very nice people to deal with thank you Wheelfreedom
Luke M
6727 reviews
N/A
10 months ago
Very good service helped a lot
I was looking for an electric powered wheelchair for a friend with accessibility requirements to use on a trip abroad We could not find any wheelchairs for hire at our destination so we used the Powered Wheelchair package hire from Wheelfreedom We rang up Wheelfreedom to book the hire and the lady on the phone was very friendly and helped sort the hire out quickly and easily They offered next day delivery and full international insurance which was very good for us The wheelchair worked great on our trip and it has helped a lot
peter jay
6727 reviews
N/A
10 months ago
Faultless Service
My wife is disabled and I have a medical condition that has reduced my strength and energy We were looking for an aid that would reduce the strain when I push my wife in her wheel chair We have used various mobility retailers over the years and none have impressed Wheel of Freedom s website was impressive and it appeared that they lacked the professionalism that others have lacked and that this would justify the 1 5 hr each way car journey We were looked after by Jess who was superb in her manner knowledge of the products and her professionalism We made our choice a power pack fitted to the wheels of my wife s wheelchair but there appeared to be a technical problem Within a few minutes two of the Company s engineers had appeared and it was quickly resolved The showroom and the range of products on offer were very impressive as was the overall vibe of a company that was customer orientated - it sounds obvious but my experience is that not many retailers are Physically it was not an easy day for us but we arrived home very pleased that the journey had been fully justified
customer
6727 reviews
N/A
10 months ago
What an outstanding company
What an outstanding company Wheel Freedom is All the staff are friendly I had the pleasure to have Jess as my wheelchair expert and she was amazing very knowledgeable helpful and was kind when it all got too much for me It was good to be able to test out different wheelchairs at their Chessington location I went for the Rogue 2 which was the best option for me as its lightweight very customisable and is a good all rounder model of wheelchair Highly recommend this company