Wheels24 Reviews

Bad experience

Bad experience Courier tracking link did not work Contact telephone number not recognised by the telephone networks No email response No communication Delivery very late Package damaged Awaiting refund

Terrible company - The Worst

Terrible company Have now placed two orders Neither have been fulfilled First was cancelled By wheels24 without discussion or justification after over a fortnight delay with no communication or response to my inquiries They then offered me compensation and asked me to order with them again Guess what Exact same experience Placed order on 4 Jan and as off today 16 Jan no progress justification or communication Avoid Same company as MyTyres so don t be fooled

Don t buy from them

Don t buy from them They don t know nothing about alloy wheels I order set of 4 wheels and tyres but they didn t send new nuts Original don fit I called many times and argued but they didn t care On website they inform when you buy alloy wheels new set of nuts free

Ordered 4 alloy wheels and tyres on 1st

Ordered 4 alloy wheels and tyres on 1st March reported as sent out on 3rd March now 16th March still waiting Wheels 24 say they were sent out DPD have no knowledge of them This is a German firm passing it s self off as UK based so wheels and tyres are coming from Germany I won t be using them again as my van has been off the road since order In the past UK based firms have supplied within a week

I didn t receive my order

I placed an order on the 6th November Tracking information wasn t provided until 21st November Tracking shows items have sat in Germany for three weeks I have phoned DPD independently and they cannot confirm they have received the parcel I have phoned Wheels24 on multiple occasions and have been given conflicting information each time being told it s in Germany that it s being delivered tomorrow that it has been delivered or that the items are just in transit Upon receiving confirmation of my request to cancel this order It was stated that a refund will only be issued when the order is returned Thats the order that DPD haven t received and I ve never seen the order that is appears to have sat in a distribution warehouse for the best part of a month I have had to phone Wheels24 again and they are issuing a refund immediately I didn t receive my order I have had to spend about 3 hours on the phone chasing the order and timely payment of a refund I would avoid this company

The worst online tyre retailer I ve

The worst online tyre retailer I ve ever had the misfortune of dealing with Placed an order for 2 tyres 6 weeks ago didn t hear anything for 3 weeks No emails nothing Chased them many times via live chat and emails only for them to keep saying you items haven t left stock After 5 weeks I demanded a refund because it still hadn t been shipped All till now they still have not refunded me Terrible retailers Please avoid LKPerformance or similar retailers are way better and more reliable

Placed an order for 4x wheels o 10th

Placed an order for 4x wheels o 10th oct had 2 emails after original order confirmation changing delivery date with note stating the items will not be dispatched until The invoice is settled which waspaid at point of order I have been waiting for a month now now the 11th nov I have sent emails with no response whilst im writing thisIi am position 1 in the cue on the telephone and have been for 20mins and still no answer Absolutely discusting customer service 25mins no answer I will be starting paypal refund process as of now DO NOT USE THIS COMPANY

Delivery time way to long No Communication

Delivery time way to long still waiting on any tracking numbers ordered item 2 weeks ago still saying delivery not due until 2nd week in December 2024 way to long no-one ever answers calls even though it tells you your position one in the queue for over an hour and webchat window been open for 24 hours and still no contact from anyone I would avoid this company like the plague