Whistl Reviews

Whistl | UK's Leading Logistics Company

whistl.co.uk
3.63
129 reviews
Great Rating
Based on 129 user experiences

Rated 3.63 out of 5 by 129 Happy Customers

46.5%
15.5%
7.8%
14.7%
15.5%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 129 reviews

Whistl receives largely positive feedback for service quality, account management, and reliability, with long-term business relationships cited across many reviews. Some recurring complaints focus on delivery timeliness, tracking accuracy, and late handovers, particularly for certain parcels and third-party sellers. Overall, customers highlight professionalism, responsiveness, and cost-effectiveness, while a minority note delays, lost updates, or problematic collections.

What customers love
  • Excellent account management
  • Great service
  • Professional support
  • Competitive pricing
Common concerns
  • Poor tracking
  • Slow collection
  • Extra charges

Last updated 1 month ago

B

Good service

Service we have been receiving is great Collections happen when they say they will happen and deliveires seem to take place in a good amount of time
A

Been using Whistl for over 5 years for

Been using Whistl for over 5 years for parcels up to 30kg next day Competitive rates and top service Alan is also a fantastic account manager
C

Great account management from Lauren

Great account management from Lauren Lauren and the team offer a great service for the various Whistl services we use for our business Keep up the good work
M

Victoria McAfee

I have an extremely helpful account manager in Victoria McAfee who always has a very cheerful and proactive attitude and a very professional customer service attitude
K

Our company has been using Whistl for

Our company has been using Whistl for several years mainly to deliver small packets Our experience is very good and also our account manager Lauren is very helpful
L

A long term reliable partner

Great service from Whistl As a long standing customer they have delivered millions of mail items for us reliably over many years Great account management from the team
D

Happy customer

Everything went fine after reading customer reviews on trustpilot was very apprehensive about delivery arriving at all so I am happy to say I was very happy with service provided
K

Speedy service

My account manager Ashley is always quick at responding to any quote requests and goes above and beyond to get them over the line for us Keep up the good work Whistl
A

Excellent service

Excellent service both from our account manager Emma to the drivers who collect our mail on a daily basis Nothing ever seems too much trouble and any issues are always resolved quickly
K

Thank you Whistl

Victoria and her team have been excellent in tailoring a service to meet our needs they have worked with us quickly and efficiently allowing us to deliver a great service to our customers -

About Whistl

Whistl is the UK’s leading logistics company, specialising in fulfilment, contact centres, mail and parcel delivery management.

United States

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