Wholesaleaircon Reviews

Contacted them for supply and install

Contacted them for supply and install of a split system Had to keep chasing them took several emails over a week Then they just stopped responding - oddly as soon as I called them out on their non-adherance to the aust wiring standards dedicated circuit now required for all systems regardless of size - since 2019 I ve since got another quote and had the system PROPERLY and LEGALLY installed before I ve even got a quote from this mob Similar experience to another online place that had cheap dodgy installations available

Avoid - dodgy and unprofessional

Aside from their poor communication nobody answers the phone nor responds to the chat regardless of their online claim we reply immediately Apparently they are on holiday ever heard of training someone to work in your place whilst you are on leave or else letting the public know that you are not available to work they lied to me that they have an item in stock when it is not I triple checked this fact with them before cancelling an order elsewhere because they claimed I could have it in a matter of days I couldn t work out if they lied as an underhand tactic so I d possibly buy something else or because nobody could be bothered checking the stock Either way it wasted 2 days and has left a really bad taste in my mouth I have read other reviews of their service and feel relieved that even thought I did not get the item I have dodged a bullet

Should have taken a look at their other reviews

Should have taken a look at their other reviews before buying because I have had the exact same issue as other people So purchased in good faith and the online store said it was in stock and 12 days later I start chasing to be told it has not even been sent and they don t know why The person on the phone then has the gall to ask me if the payment went though and if I had made payment Ok so why am I calling to ask where the item is if I have not paid for it That would be really naive on my behalf if I am asking a retailer to ship before payment Anyway why we as the customers have to constantly chase retailers is beyond a joke The word SERVICE is simply not in the new world dictionary So the end of the call went a little like this I ll have to get back to you tomorrow as I need to check with the warehouse Not hang on a second and I will call the warehouse and chase this up or go down there and sort it out right now and I am so sorry for the inconvenience No apology nothing So No I have to wait another day and they will get around to it tomorrow Maybe I bet you 10 I am going to have to call them and chase them and it will end up with me forcing a refund and going elsewhere Hey I already found the same item for 45 less two days after I ordered it So my honest opinion is avoid this company based upon my personal experience and the other reviews found on the internet

Go to Oz air these guys will never

Go to Oz air these guys will never answer your messages including text and phone calls They will screen you out that s after spending 3 350 I month later waiting on refund boy these people are incompetent

Australia Wide delivery so long as you don t live West

Website claims DOOR TO DOOR AUSTRALIA WIDE DELIVERY Perth Darwin and Northern Territory please contact us with model number and we will provide you with and accurate quote in 30 minutes Only to be told that Perth is out of our standard delivery zone

unbelievable power by staff

I had dealings with this company whole air conditioning and I negotiated a price of 2900 for the unit and installation I then received an additional email requesting a further 50 00 for shipping the unit I cannot believe that this is legal and therefore contacted the company and was told that they would cancel the order immediately I requested to speak to a manager and was told that their manager doesn t get involved What kind of company is this I cannot believe this sales rep that I spoke to has full authority to handle these complicated situations

Great price but forget about the rest

Great price but forget about the rest Quoted paid and delivered the unit to be told at installation it was going to cost more to install - not left many options but to pay it Move forward to the following day and I am invoiced the amount three hours later a follow up email demanding payment as the account was overdue seriously I was at work when the original invoice was received Fast forward to after it has been paid - text message and emails demanding payment I provided proof of payment and reconfirmed the banking details - these guys are savage on the hunt for money money they already had but were too caught up on doing nothing to bother to check the bank account and confirm it had been received

I purchased an 1200 air conditioner

I purchased an 1200 air conditioner from them which after 4 weeks was never delivered and they refuse to answer emails This has to be stealing Hopefully the bank will recover my money DO NOT USE THEM