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Based on authentic user experiences
Mr Jason Morgan
6777 reviews
N/A
6 months ago
Great Coffee Terrible backup
The coffee and the prices are great but customer service and backup is terrible So buy the coffee but don t expect any support if you need help
Jonathan
6777 reviews
N/A
6 months ago
Terrible service
Terrible service Avoid this company There are plenty of competitors who provide good customer service Wholesale Coffee Co can t be bothered Was surprised to be charged shipping and tax at the very end without realising it Immediately emailed them as they don t have a phone no to cancel sale 24 hours later they reply to say they think it s too late Coffee arrived and I was charged I emailed and asked return it for a refund one week ago they haven t had decency to even acknowledge my email let alone respond Suggest you use one of the other of the hundreds of companies that do the same job but actually care for their customers
Paul Mellor
6777 reviews
N/A
6 months ago
Awful customer service
Coffee is good but I don t expect to be charged 8 for overnight delivery and have it take 5 days to arrive Maybe they mean overnight from when it is packed No reply or acknowledgement of message sent via their contact form Will not be using them again
Gia Fabiani
6777 reviews
N/A
6 months ago
I was sent the wrong coffee I ordered
I was sent the wrong coffee I ordered 3 bags of 1kg ARA and received 500g bags x 2 and I ordered 1bag of blue dragon 1kg and I received 3bags of unknown coffee as no description on any of the three bags This is the only time I have received the wrong coffee or items You cannot contact them I have contacted PayPal for a refund
Liam Graham
6777 reviews
N/A
6 months ago
Did not send 110 worth of product Will not respond
Have used them for around 2 years Haven t had too many issues in that time However we made an order around 10 days ago and 110 worth of product was not delivered I have filled out multiple forms on the website I ve sent an email to the only address I can find No response There s not a single other company that would get away with taking 110 and delivering nothing Utterly ridiculous No coffee no refund Nothing
David
6777 reviews
N/A
6 months ago
Never again
Why is delivering an order of coffee such a hardship for this company and their courier DHL We have been buying coffee from Wholesale Coffee for a while now and they ve been okay Unfortunately there s no choice about delivery It can only be next day via courier and therefore it s expensive And as we have experienced in the past not always reliable We were due a delivery on Friday 8 Nov but the courier DHL didn t turn up They made an excuse about the packaging being a problem possibly But either it is or it isn t a problem They ve just delivered today 11 Nov and there s obviously nothing wrong with the packaging However they ve only delivered half of the order I suspect they have lost the rest possibly no doubt This is the last time I will use Wholesale Coffee Co They are not reliable They are expensive and it s quite bewildering that they use only a courier to deliver Never again
Colin Furness
6777 reviews
N/A
6 months ago
Great product and service
Ordered a variety pack including decaff which arrived the next day Delighted to receive a free trial pack of tea bags with the delivery which was a very nice touch The product is first class and good VFM I have tried all the different varieties and enjoyed every single one and now my problem is which variety to order when I run out Think I ll probably go for another variety pack
David Whaling
6777 reviews
N/A
6 months ago
Wholesale Coffee Company service
Wholesale Coffee Company Excellent service Had reason to email them via their contact page Delighted to find a response the same working day - brilliant Even better agreed action was also DPD d and came the following day Definitely 5 stars from me
