Holiday Home Static Caravan Manufacturers Willerby
Based on authentic user experiences
Petula Tadman
6717 reviews
N/A
6 months ago
Interesting read with updates to follow
We sold our home and bought a top of the range Wilerby Lodge in 2021 This major decision was driven by the tragic and unexpected death of our beloved young family member and therefore decided a brand new start would help us begin to build our life again and bring us some much needed joy However just days after moving into our lodge the stress began we worried that our decision had been a huge mistake The serious issues with the workmanship and fixings have been endless problem after problem with our new home much to the point that we paid for a snagging company to document the findings which left us with pages of issues that required correcting All these findings were conveyed to Willerbys and they were given the list at their request which they finally reimbursed us for after months of arguing about the money we had initially paid out We agreed on moving out and into a hotel mainly so that work could be completed quickly which wasn t ideal as I had to book annual leave from work and also because of our elderly and frail Labrador who we couldn t walk far due to the extreme heat during that week Willerbys treated us like we had been given a free holiday and they also complained that a couple of evening meals had been added to our hotel bill we were made to pay the difference However the guys that completed our issues were so polite very apologetic and just brill it made us feel relieved and assured that things would be resolved they appeared so willing to make things right After all the snagging work had been completed we were just happy to move back we even left them a little thank you gift as a token of our appreciation However just months after moving back other issues are still being flagged and identified for example we have no functioning or usable French doors onto our decking they re completely sealed up due to water coming through to our lounge plus a large major radiator within our kitchen diner having a factory problem a small hole in the metal leaking water and therefore covered having to be turned off and isolated during the very cold weather other minor issues outstanding are being fixed by ourselves Also just to add the employees wear many different hats within the Willerby company claiming to be managers and such yet other employees telling you that person is not a manager and has no real status in making thing happen so after a while you conclude that this is all attempts at trying to pacify who s being honest or who is not Endless unanswered phone calls employees unaware of what the next person is doing having no idea of anything verbally agreed no communication between each other Don t get me wrong there are some positives along the way for example when things get sorted after months of waiting plus the aesthetics of the outside of our home looks stunning and we only seek closure to all this grief and stress yet on bad days we have honestly considered the worse case scenario of taking our issues to the media platform someone we know well However in fairness we are trying to be patient and determine if it s just time and manpower that Willerby require we are not out to ruin any businesses or company names that s never been our intentions if anything we just want the home we paid good money for to be fit for purpose and one in which we can take pride Update April 2023 After many texts and phone calls we are still awaiting our French doors to be opened up from when they were sealed by Willerbys due to heavy leakage and replacing with sliding doors We were once again promised that this issue would be sorted well before summer If we go throughout summer with no patio doors to open we are considering a solicitor plus a further media platforms like YouTube to video and give evidence of all the problems we have had Another update to follow later Update July 2023 Still doors remain sealed with no sign of new ones as of yet only promise after promise after promise
customer
6717 reviews
N/A
6 months ago
Very poor Willerby customer services experiences
Very poor customer service experiences from Willerby regarding customer services and defect warranty claim resolutions We have a structurally defective caravan which is affecting the attaching side panels that developed last year on our brand new 2022 Castleton caravan we reported this to our selling site as a warranty claim as soon as it arose However 4 months of waiting chasing and haggling for with Willerby to actually respond just to get an inspection team to come out and inspect was heart breaking And then only on their second attempt during the site winter close down did they try to conduct a repair but we have never been given a repair report nor any other details of what they had done Now that the site has reopened and at our caravan can we see that the attempted repair has not worked and that the side is again significantly bowing and rippling when the sun is on it and its only 13 Deg C We have reported this AGAIN to Willerby as another warranty claim about the same defective structural issue and that the attempted earlier repair did not resolve the original structural warranty claim but Willerby has not provided any reply in over three weeks now Seriously we do not want another summer of heartache stress and worry like last year over this defective structure and the bad customer service of Willerby like we had last year without any feedback from Willerby AGAIN and how it intends to resolve the issue Willerby needs to up its game and improve both from a customer service perspective its post sales repairs service and with its build quality control
Maxi Boy
6717 reviews
N/A
6 months ago
Probably the winner of the Worsed
Probably the winner of the Worsed banged up Static Caravan award EVER DO NOT BUY FROM THESE AMATEURS YOU WERE WARNED Bits missing or simply not there Everything knocked up in haste God awful non responsive aftercare customer service Shower curtain too difficult to fit I know just leave it on the floor Toilet leaks sliding disabled access doors that don t slide a main door with gaps so big you can wave to you neighbour through it Tried having them remedy these problems for the duration of my ownership 16mths since new Gobsh tes
Janet Payton
6717 reviews
N/A
6 months ago
Only a fortnight ago my 84 year old
Only a fortnight ago my 84 year old parents bought a Willerby Manor only to be told AFTER it had been placed on their chosen site that the cooker hob gas and made by Belling was unsafe to use and Willerby were not either willing or aware of any rectification date I was informed by the site Gas Engineer of 120 same fault issues Sorry but am I missing some f king point here They paid 66 000 for this piece of garbage Buy a shed people not a Willerby
Dave Kerr
6717 reviews
N/A
6 months ago
We have had nothing but trouble with
We have had nothing but trouble with our home Trims not fitting cut too short Blown windows entrance doors keep dropping The interior doors are an inch too short The floors creak Lao much if someone gets up in the night everybody wakes up aswell The white goods that came with the home were obviously purchased in the UK have no warranty The washing machine had a special offer at the time of us moving in a ten year guarantee if we registered it with Hotpoint I telephoned to register the machine and I was told that because we weren t uk residents we could not register it That went for all appliances plus the Ariston Combi boiler That has actually been losing pressure since we first moved in No plumber can repair it for some reason Had we registered it we could have asked for a replacement So 6 years down the line it is still losing pressure and no body can find out why We weren t the only buyers who had problems soWillerby sent out some engineers in 2018 and again in 2019 they were due to return to finish the repairs but Covid epidemic prevented them paying a visit That was the last we heard from them Since then we have noticed a large hole above the vanity unit in the family bathroom it is always cold in there because the wall has been cut too shirt On the other wall above the vanity unit the wiring from the kitchen extractor fan are hanging out of a hole We had a 5year warranty that expired in 2022 When I contacted Willerby Customer Care I was told as the warranty had expired all of these issues would not be completed and we would be charged for any materials we need to complete them Covid was the cause of the lack of another engineers visit So really we have lost a year s warranty on our home We thought Willerby would have given us that year in light of the Covid epidemic stopping travel to other countries There is more to be done but Willerby are getting out of coming over here Willerby never have any direct contact with their customers and Customer Services is a waste of time So if anyone out there is thinking of buying a WILLERBY home think again and go for another company Willerby are only interested in taking your money Their aftercare is non existent since the company have changed owners and cut-back on quality of the materials furniture in-fact everything that the home is Made of is cheap cheap cheap materials
Geoff Webb
6717 reviews
N/A
6 months ago
One star issued because can t give
One star issued because can t give zero Owners of Sheraton Elite Lodge sited 4 years ago This is just one of a number of reviews posted in relation to our problems experienced with this Willerby unit We opened up our lodge in April ready for the new season Yet again we were faced with problems Six out of the 12 kitchen unit doors have bulges showing in the laminate surface This unit is purchased as being constructed to residential spec so being double glazed and additional insulation I would also point out that in the 4 years since purchase the unit has probably been occupied for less than 20 weeks in total due to lockdown in Wales and personal reasons The unit does not suffer from condensation damp and the doors in question are never exposed to direct sunlight We can only draw the conclusion that these kitchen units are yet again proof of Willerby using poor quality materials even though this lodge is stated as being one of their premier units using only top quality materials But Willerby have no shame We have been informed by the dealership who are our only method of contacting Willerby that Willerby are not interested We have been offered a quote for replacing the 6 doors when actually all doors would need replacing as there would be a difference in shade of a different batch We are absolutely sick of this company A new model of this same Unit is currently being seen advertised in some places as just shy of 100k We are seriously considering taking legal action due to this latest problem being only one of several we have faced in the 4 years of ownership The unit is a total dud Never ever put your trust in Willerby Crooks to the last
Consumer
6717 reviews
N/A
6 months ago
I ve just spoken with a reptile from
I ve just spoken with a reptile from Willerby Teejay Hales is his name As far as customer service is concerned Willerby could do themselves a massive favour and sack him If only I had 2 minutes in a car park with this w er Completely unacceptable after my parents spending their life savings on their product No answers rude ignorant derogatory unprofessional f k you attitude Absolutely hateful experience
Dave Kerr
6717 reviews
N/A
6 months ago
Awful quality
Dreadful quality issues with our new Sierra van Chip in work top Leaking shower because door not fitted properly Internal and external doors wont close properly Kitchen tap broken and the plush looking chair just collapsed A serious health and safety issue So disappointed with the quality And apparently 10 to 12 weeks for a Willerby engineer to come out to visit DO NOT BUY A WILLERBY VAN
R Owen
6717 reviews
N/A
6 months ago
Non existent after sales
Company wonderful at sales Once your van arrives with wrong spec and list of faults they hide and ignore you Buyers beware
RONALD JOHN TREE
6717 reviews
N/A
6 months ago
Zero Customer Support
We purchased a new 2019 Vogue and have had many issues some minor ranging to a full reclad This reclad was subcontracted out and was carried out this week Absolutely no communication from Willerby to either the park or myself regarding this or other issues we arrived at our home expecting the front to be reclad only to find the whole lodge being carried out by a subcontractor We could not use for three days and returned home The inside was a mess no covers over furnishings windows removed fixings all over the floor With some damage done by the contractor we are now looking at compensation and having to go through the park as Willerby cannot and will not let you contact them direct I would not recommend either purchasing a home or Willerby as they are poorly build with zero customer support