Windowscanada Reviews

I can t give you all the specifics but

I can t give you all the specifics but my daughter used this company and has nothing but trouble - not with the installation people so much as with contact with the office people regarding issues payments etc This has caused about 18 months of frustration for her familiy - I am sure she will be submitting an actual review

Not honest company

Second stage instalation I ordered only 3 windows Install day They brought my washroom window with NO MATCHED COLOR WINDOW The window is grey and handle is white see picture And they brought too big window for my basement window Other window I ordered frosted window but they brought clear window How I am happy with this company Anyway the installer had to come again Do you think They brought matched colored window next time NO THEY DID NOT They brought no matched color window again so I complained about they ruined my schedules I was very busy for renovation house So they suggested me 10 discount I accepted Anyway They came 3 times for finish installing my washroom window what a not professional Now the issue is that 4 month later they are asking me pay the money of they gave me 10 discounted What they are saying they were hold back 10 for finishing job Do not believe 5 star reviews They asked me write good review for 100 gift card See how poor their job see picture I strongly not recommend this company I am so tired Sorry I can not attach pictures

we booked to get a quote

we booked to get a quote and confirmed the time and date for today Feb 22 2023 and no one showed up Well on to the next company kinda thankful they didn t show after reading up on this company

Waooooo dealing with this company is

Waooooo dealing with this company is heartbreaking I got the windows done on March 28 2020 I still don t have to correct washroom window don t have the window flashing on my windows l my hardware sensors where cut even I showed it to the sales man Alex on the contract it s say cut dry wall wood to reinstall windows but saw was used to take the old window out and the hard ware for the sensors were cut when I been contacted back by Vancouver office name Jose he saying the sensors didn t exits and their are not going to do anything about it have all the papers with this is going on from 3 years

Terrible customer service

My experience with Canadian Choice Windows Doors has been nothing short of a disaster We shelled out a whopping 16 4k for window replacement last year and it s safe to say we got far less than we paid for Firstly they managed to deliver two incorrectly sized windows and they conveniently forgot to include window trim on three others When we asked them to fix these glaring errors they had the nerve to demand payment before completing the job Their behavior was not only unprofessional but borderline extortion Their customer service and sales teams were equally appalling They had a knack for not returning phone calls as if customer satisfaction wasn t a priority for them Now as we re gearing up to do some siding work on our house we ve discovered that three of the windows they installed aren t positioned correctly to accommodate the siding Despite clearly communicating our plans to add strapping and siding they re now refusing to take responsibility for their oversight And they did so in the rudest manner possible In summary I wouldn t recommend Canadian Choice Windows Doors to anyone Their 25-year warranty is a complete joke If you value your money time and sanity look elsewhere for your window and door needs This company s incompetence terrible customer service and lack of professionalism make them a nightmare to deal with Avoid them at all costs

Nothing Matches Doors by Canadian Choice Windows and Doors

We ordered a front door and a back door and are dealing with the Vaughan office Both doors were to be trimmed with WHITE trim The trim he installed has a distinct BLUE tint Apparently this BLUE tint is the industry standard for their WHITE trim This is totally unacceptable Then the installer used pink caulking tried to tell us it was the reflection from our brick to trim out our blue trim They have redone it twice and it s still pink It has been an absolute nightmare Now they are not answering our emails We have also contacted Bryan Baeumler s organization to no avail Use this company at your peril

USELESS

Nothing but problems from day one with this Company in Calgary We had thirty windows replaced it took over a year for them to complete the job some windows ordered were suppose to be screen windows they installed them without screens Alex the installer ruined our hardwood floor by using a dolly to transport a window across it through a living room dining room and kitchen floor and he did not have any insurance to cover the damage four of the windows are making a annoying clicking sound when the frames expand and contract with weather changes I mentioned this to them they came and tried to fix one of the windows and made it worse Olga their office manager is useless she makes excuses for everything and won t listen to valid concerns I had to ask Igor the sales manager to leave my house because he was so rude to my wife All of the windows were installed from the inside of the house because they did not have enough man power to do the job properly they take every short cut possible because they are always in a hurry to get the job done The quality of the windows is terrible there are gaps between the joints in the corners that they just filled with silicone All I can say is BEWARE DO NOT USE THIS DYSFUNCTIONAL COMPANY

Pick some one else

If I could do zero stars I would Customer service is horrible All I can be thankful for is that I never went through with getting windows from them I was given the runaround lied to and then zero communication The in-home window measurement appointment went well and then the process went downhill very fast If you have a timeline to work with do not work with this company I was told I would have my quote within a couple days maybe the next day depending on when he got the quotes for the doors Two weeks later and not a single communication from them I called every day for four days and was asked oh you didn t receive it yet I ll get right on that Suffice to say I never received a thing and went with another company

24years warranty expired in 24 hrs

24years warranty expired in 24 hrs Run away from this company if you can cancel the order with in 10days I regret to inform you that my experience with Canadian Choice Windows has been nothing short of disappointing After the installation of the windows I discovered moisture accumulating on the windows and much to my surprise I was informed that this issue was not covered under warranty Despite the obvious problems with the functionality of two of the windows the customer service has been incredibly unhelpful Each time I attempt to address these issues I am met with excuses and a tendency to shift blame onto me I have repeatedly attempted to seek support from the customer service team only to be met with a requirement to submit my complaints in writing via email Verbal complaints seem to be disregarded entirely which has made the process of addressing these issues needlessly difficult and time-consuming Furthermore my suspicions regarding the installation of lower quality windows have been met with complete silence from the company I have reached out to Canadian Choice Windows to request verification regarding the quality of two of the windows and their failure to reply is both disappointing and concerning Additionally their lack of willingness to conduct a post-installation inspection and their insistence that I wait 5-6 months for this process is not only inconvenient but also threatens to delay my government rebate This unanticipated delay is completely unacceptable and reflects a lack of consideration for their customers time and resources On top of these issues during the installation the installer negligently dropped tools resulting in damage to my stair steps and wall Despite bringing this to the attention of Canadian Choice Windows I have been met with an astonishing lack of responsiveness and accountability Overall my experience with Canadian Choice Windows has been marred by subpar quality unhelpful customer service and an unacceptable lack of accountability for damages caused during the installation process I would caution anyone considering their services to think twice and carefully consider the potential consequences of engaging with this company