Windowsplusonline Reviews

Service after fitting your windows is vital

They are really good when it comes to fitting but after service isn t so good I ve had to have the SAME window replaced 3 times and now it s the 4th time within 5 years don t have the confidence they re fitting it right coz why would the same window keep needing to be changed Now they say I m out of warrenty as the small print states if you don t service them in the 1st 5 years your 25 years guarantee isn t honoured Wonder if they told you that at the offset because they didn t state that to me originally

They replaced old window with new

They replaced old window with new double glazed Looks lovely but sound of road passers by sooooo much louder than one they took out sounds like no window in at all Absolutely gutted Definitely not up to regular double glazed standards Don t know if window or their fitting but wouldn t return as a customer shame as friendly service

AVOID if you value a company with

AVOID if you value a company with integrity and honesty We ordered a new front door and it was delivered LOCKED into its frame WITHOUT a key The hardware provided was incorrect and the screws were all of different sizes which meant they went straight through to the other side of the door The trims were provided in the wrong colour and the initial delivery was also incorrect meaning the driver had to return the next day All of that is frustrating enough given my carpenter bill was double and I had to go and buy a new lock barrel as my carpenter had to drill through the lock to replace it so we could actually unlock the door However the customer service is the bit that has been the absolute worst They have gaslit me ignored me and blocked my email address when I have asked for my complaint to be escalated to the MD Luckily I had another email address to send my final letter to although still no reply I am having to go through small claims to get the matter addressed They said it was my fault for getting the worl done on a Saturday They also presumably in defence of their position sent me a picture of a random door ie not mine as proof that the key was delivered I am not quite sure how they think that resolved the matter I have tried to resolve this without public recourse but unfortunately they have been unwilling to address the issues They are a total sham rude unprofessional and I would urge you not to waste your money My carpenter said I was one of a number of his customers who had received similar poor quality service I just wish I had known this before wasting my money Just as a footnote Denise Steptoe and Gary Hampton who have left reviews below are the admin person and the MD respectively I think it says a lot when a company is leaving dishonourable reviews without any transparency

Using the site quick and easy

Website easy to use No issues received goods on time

I needed a bathroom window quite

Using the site quick and easy Any problems Paul was there to help Took 2 weeks start to finished Very pleased with the finished product

Good customer service

I needed a bathroom window quite quickly and windows plus online made this easy and effortless Their online system was easy to navigate Would highly recommend

Windows and doors arrived the date they

Good customer service Staff very helpful and knowledgeable from start to finish was very pleased with the final fitting of my French doors

I ordered a door from Windows Plus

Windows and doors arrived the date they were promised with no issues the online ordering was very easy to use

Paul was very helpful with designing my

I ordered a door from Windows Plus online and the website was very straightforward Delivery was efficient and I m impressed with the service