Based on authentic user experiences
Mojtaba Z
6731 reviews
N/A
6 months ago
Sim card didn t arrive twice Billed anyway
Out of cash I was ignoring the many warnings that everybody already made about this provider I signed up for a cheap option ahead of my arrival to Germany so that the care would be activated as I come But the card never arrived So I contacted support and asked for another They said I would have to be patient because shipping could take up to 7 days although at that point I was waiting for more than that already All other mail arrived flawlessly At that point they had already billed me the sim card activation fee Then the second card didn t arrive either So I contacted them again Since then I have just been ignored I cancelled my contract but still got a message that they wondered why I had blocked them from accessing my bank account for the monthly bills and refunded the original bill Of course when it s about money they spring into action you would think right The only option they give to resolve this issue is to call them How ironic So I had to wait for the arrival and activation of a card bought by the competition to even refute their claims And when I did finally call at 4pm they said due to maintenance we can t access customer data so we ll only answer general inquiries please call back in the afternoon None of which makes sense of course unless it s a literal scam I ve dealt with german internet providers many times and this is the only one that doesn t just suck but actually scam you I m now collecting all the correspondence as I await a fricking legal letter or something Horrendous
Arnold Ungv ry Szabo
6731 reviews
N/A
6 months ago
Avoid winSim
This company should not be trading I took a contract with them to provide me European roaming they failed to fulfill their part of the contract After many months of phone calls and emails to them - they brushed them off their customer service is absolutely shocking they are just licensed bandits Save yourself the stress your hard earned money and choose an alternative provider I am now in the process of attempting to recover all the money to compensate their total incompetence I will write another review if I do not receive my just compensation
Legacy Acel
6731 reviews
N/A
6 months ago
I did order today 31 05 2024 the
I did order today 31 05 2024 the winsim Got information in email but ask me for download a App the App looked so fake and have no information the same as the logging center I decided to check the reviews and only see bad ones I can not trust in a winSim and Cancel However Tray true telephone however the phone number asks for information to be typed but before you can type it already says all people are busy and hangs on you automatically tray 7 times
Yash Rathod
6731 reviews
N/A
6 months ago
I applied for simcard but it s been 10
I applied for simcard but it s been 10 days and I haven t received any simcard nor did I received a reply from them when I asked
Legacy Acel
6731 reviews
N/A
6 months ago
Very unfriendly
Very unfriendly very irresponsible
Aaa
6731 reviews
N/A
6 months ago
Total trash service
Total trash service poor connection i can t game with that shitt videos on tiktok lags speed droping i can t cancel it never use it Guys
Louisa
6731 reviews
N/A
6 months ago
Very Horrible impolite Customer Care
Winsim was taking money from my account a few months after the Iphone contract I made with them has ended worse part was that after I made the first complaint they acknowledged the error and promised to refund me my money after one month I did not get a refund but instead they took more money from my account When I called their customer care all I could get was only representatives who claimed they do not speak English and would hang up the call on me even when I am trying to speak German with them It all seems like an organized crime to me they have illegally taken over 150 from my account as at the time I am writing this message I do not recommend this service to anyone and I will be terminating my contract with them even before you read this message
luc a
6731 reviews
N/A
6 months ago
Worst network ever
Worst network ever Do not buy the sim Their customer support is worst of the worst
R
6731 reviews
N/A
6 months ago
Dishonest Company
I initially wrote a review about how they kept on taking money from my account after I had completely paid for the smartphone I took from them I later got a response from WinSim and they told me that my smartphone and SIM contracts are inseparable Therefore as long as I do not cancel the contract for both they will keep withdrawing money for both until eternity because that is how the contract is designed As ridiculous as that sounds they held on to it and claimed they would never refund me because I did not cancel the contract They could not answer what I have been paying for since the smartphone is completely paid for and they could also not show me where this is stated in their contract nobody will give such a ridiculous reason if they do not have ulterior motives
Ola
6731 reviews
N/A
6 months ago
Impossible to cancel
Impossible to cancel late delivery charged for unused serviceOrdered a SIM card that arrived a month late Language barrier made an illegal phone cancellation confirmation almost impossible Charged for a service I never used Multiple complaints ignored Now dealing with debt collectors despite clear legal violations Avoid at all costs if you value your time and money