Wio Reviews

Completely unprofessional service

Completely unprofessional service I been trying reach them 4 hours 30 minutes No response Some chai shop assistant will respond father then this banking services

HORRIBLE BANK

been using my Wio for just 5 days and then my account went Sorry something went wrong Try later raised ticket to them contact them in customer service WhatsApp and Facebook 4 days later nothing happened They are just saying Rest assured that we are working on this and will update you as soon as possible We ve escalated this to the team The same answer I m getting for the couple of days I m really wondering if this team is working or sleeping or if they re not real at all

Fine until they close your account

My experience was fine until they just shut down my account out of the blue for transaction volumes outside the scope of our services 6k AED right The opposite of reliability and safety

Completely terrible experience

Completely terrible experience I won t suggest to keep or open an account with Wio Costomer service transaction blocking the funds everything terrible NEVER OPEN AN ACCOUNT WITH WIO

Wish we could rate this bank minus as

Wish we could rate this bank minus as this is the worst bank where one can deal with my GBP 35 000 is on hold for the last 6 months I have tried visiting the head office in Abu Dhabi and calling them and emailing them numerous times but they didn t response I can see my money in the bank statement and can t withdraw it They are the biggest scam in the Dubai Banking system

Terrible experience

Terrible experience I have been trying to get past the very first step on the app for weeks now but the app simply does not work Each time I contact customer service I get a generic response that they probably just send to anyone who contacts them saying the problem has been resolved In reality nothing has been resolved and I don t even think anyone read my query For a digital bank to have an app that does not even work and customer service who cannot help with the most simple of issues I would be very worried about having any funds with them I would advise extreme caution before proceeding with Wio They clearly do not have the infrastructure and support in place to run a bank

This bank steals its customers money

This bank steals its customers money literally Stay away from this fraud of the bank they freeze accounts then do not release the funds Their customer service will give you the run-around for months if needed It is incredible that the UAE Central Bank allows these scams to happen in broad daylight it says a lot about the country I will never do anything in the UAE again not safe

Ive been trying to retrive a payment

Ive been trying to retrive a payment 5500 GBP which i made that was rejected by the beneficiary almost 2 months ago and no one at wio helps I have called wio about 10 times to resolve this and havent made any progress Also asked the customer services agent agent to get a manager to call me on atleast 5 occasions but no one ever calls back Appaulling service based on this i wouldnt even give one star