


Based on authentic user experiences
Steph
6727 reviews
N/A
11 months ago
After waiting over a month for product
After waiting over a month for product to come in It was sitting in limbo I reach out to the Co a little frustrated I provided the tracking info and where the product was sitting and hadn t moved Alex took the time to check on it confirm addy was correct and after again the product hadn t moved the sent out another order to make things right Thank you so much for your kindness and understanding my frustration
Julie Cranfield
6727 reviews
N/A
11 months ago
Happiness
Very nice product and it is all very good but one slip up which I noticed is that the correct address was not on the package and as such my delivery went to the ground floor rather than the 10th floor The unit number was right but not the floor I am very happy now that I do eventually have my product
Natalia Ostrowska
6727 reviews
N/A
11 months ago
Really kind and helpfull
Really kind and helpfull
Ribartex Richard Brt
6727 reviews
N/A
11 months ago
Greatly appreciated the support
Greatly appreciated the support Reactive people helped me right away and sent a replacement fast after my first parcel got lost Thanks
kg
6727 reviews
N/A
11 months ago
with lots of excitement i ordered WLOOM
with lots of excitement i ordered WLOOM ball for my orange tabby however sadly he did not seem to share my excitement so i had to start the return process Alex was very helpful throughout the processand quite ironically i actually ended up buying another WLOOM ball Thank you Alex
Shannon Leonard
6727 reviews
N/A
11 months ago
Alex Support Supervisor A
Alex the support supervisor at WLOOM is efficient and effective A kind communicator I successfully returned products One must be on top of it asking for the return sending the product back and ensuring repayment It took about 9 emails and a week and a half
Cat T
6727 reviews
N/A
11 months ago
All round great experience
I received the ball before I was expecting to I thought it didn t work so I emailed the support team The response was so quick probably less that 2 hours and full of information and very polite it blew my mind Turns out I wasn t following instructions properly and the ball works great My cat is so intrigued by the ball it has kept him entertained for the last hour and counting Thank you
C Clavo
6727 reviews
N/A
11 months ago
Unfortunately not delivering to Mallorca was kindly assisted
Unfortunately delivery was not possible to my destination at the time But Alex assisted me very kindle and a refund was tramitted in a moment Very helpful and nice to deal with Thank you
Caveman
6727 reviews
N/A
11 months ago
Great customer support
My cat ball 2 0 quit functioning after about a 2 week period which was not a good thing as my cat was getting a kick out of it I sent an email to Wloom customer support not really knowing what to expect But within 24 hours I received a reply from Alex saying to send a quick video of the ball so he could see what it was doing I complied and again within 24 hours he thanked me for the video and stated his team would be sending a replacement out No fuss just straight forward excellent customer service like back in the good old days Not sure what else this company sells but if I ever need anything they do sell I surely will be back Thanks Alex for the great service
Farid Shumbar
6727 reviews
N/A
11 months ago
Rockstar support
Rockstar supportI didn t have much of expectations and thought that a problem with the toy I had was caused by poor quality I reached out to the support team and Patrick helped me to resolve it quickly Turned out I wasn t using the toy properly but now it s working fine Thanks again to Patrick I will recommend this brand to my friends