Wloom Reviews

Really kind and helpfull

Really kind and helpfull

Greatly appreciated the support

Greatly appreciated the support Reactive people helped me right away and sent a replacement fast after my first parcel got lost Thanks

with lots of excitement i ordered WLOOM

with lots of excitement i ordered WLOOM ball for my orange tabby however sadly he did not seem to share my excitement so i had to start the return process Alex was very helpful throughout the processand quite ironically i actually ended up buying another WLOOM ball Thank you Alex

Alex Support Supervisor A

Alex the support supervisor at WLOOM is efficient and effective A kind communicator I successfully returned products One must be on top of it asking for the return sending the product back and ensuring repayment It took about 9 emails and a week and a half

All round great experience

I received the ball before I was expecting to I thought it didn t work so I emailed the support team The response was so quick probably less that 2 hours and full of information and very polite it blew my mind Turns out I wasn t following instructions properly and the ball works great My cat is so intrigued by the ball it has kept him entertained for the last hour and counting Thank you

Unfortunately not delivering to Mallorca was kindly assisted

Unfortunately delivery was not possible to my destination at the time But Alex assisted me very kindle and a refund was tramitted in a moment Very helpful and nice to deal with Thank you

Great customer support

My cat ball 2 0 quit functioning after about a 2 week period which was not a good thing as my cat was getting a kick out of it I sent an email to Wloom customer support not really knowing what to expect But within 24 hours I received a reply from Alex saying to send a quick video of the ball so he could see what it was doing I complied and again within 24 hours he thanked me for the video and stated his team would be sending a replacement out No fuss just straight forward excellent customer service like back in the good old days Not sure what else this company sells but if I ever need anything they do sell I surely will be back Thanks Alex for the great service

Rockstar support

Rockstar supportI didn t have much of expectations and thought that a problem with the toy I had was caused by poor quality I reached out to the support team and Patrick helped me to resolve it quickly Turned out I wasn t using the toy properly but now it s working fine Thanks again to Patrick I will recommend this brand to my friends