Wongsjewellers Reviews

Couldnt of asked for a better

Couldnt of asked for a better experience Ordered an engagement ring online was contacted by the team the next day to say unfortunately because of the size there would be a delay and I needed it to take on holiday in 4 days to propose I was asked to come into the store to look for alternatives Charlie at the store was amazing She brought over a few options of ones similar to what I had ordered but also shown me something different which I went with and the ring my Fianc absolutely adores Without the help of Charlie and her experience and professionalism I wouldn t have had the ring to take with me to propose This jewellers has been recommended by so many my parents have bought rings from this company going back 20 years and my now future parents in-law had a ring made by them only a few months ago Everyone in there are very nice and make the experience a great one When coming back off the holiday the ring was too big Charlie got this booked in for a re-size that same day so my Fianc could wear it straight away Great experience and even better staff Will be returning for our wedding rings

I had knocked my engagement ring and

I had knocked my engagement ring and damaged the prong holding the diamond I went to see if it could be repaired and I had damaged it more than I thought The repair was done to a very high standard I was kept informed by the goldsmith as to when they started the repair and the ring is as good as new All replaced too looks like new Thank you

Brilliant

I can really recommend Wongs the staff and experience was really the best I could ask for I was assisted by Zara and I couldn t sing her praises enough she made sure the ring I had chosen was the best for my now fianc and gave me all the best advice I will definitely be returning in the future for our wedding rings

Excellent customer service

Thank you I had a ring which was my late mother s refashioned with my own engagement ring 28 years ago It s now very precious to me as my husband has now passed away Always lovely staff and free cleaning Beautiful jewellery

Earings repair

I had my platinum solitaire earings repaired the screw posts and clips were replaced I received wonderful service from Jenny and I am delighted with the workmanship of the repair I am now able to wear my much loved earings again Thanks so much

Top class customer service

Wongs have to be the best jewellers in the country Not only do they design and make gorgeous immaculate stunning pieces but their after care and customer services are also amazing I am lucky enough to have had bracelets and necklace made for me by Mr Wong I regularly pop into the beautiful Liverpool showroom to have them cleaned and checked over This service is free and quickly completed giving me peace of mind and making my jewellery look it s best year after year At my most recent visit Charlene provided me with excellent service so friendly and efficient keeping me fully informed of the progress of my repair which was completed to the very highest quality It s so refreshing to be made to feel so special and important to a business and to have 100 per cent confidence and satisfaction Well done Charlene and thank you to Wongs

Fantastic experience

I didn t have a clue what I was looking for regarding engagement rings but Sara went out of her way to look after me over a few appts and was always available over email so glad I used wongs so efficient and the ring turned out to be amazing and my now fionce is over the moon Thanks so much again to Sara made my life so much easier from start to finish would recommend her to anybody

Excellent Service and repair

Wongs yet again have given excellent service A diamond Bangle designed and made by Wongs 17 years ago needed a repair to the clasp after being caught in a door handle No problem for Wongs a quality repair resulted in a bangle looking as good as new

Great service from Charlie

We have recently been to Wongs following a recommendation and couldn t rate our experience with Charlie higher I wanted the the diamond from my original broken engagement ring resetting into a new halo ring and the result is everything I hoped for Charlie is so personable she listened to us and helped us work the original diamond into a gorgeous new ring She had an amazing ability to treat you as individuals and to share your journey we look forward to our next creation with her